User guide

User Call Trends report 13-23
Chapter 13: Running Contact Center Reports
Wave ViewPoint User Guide
User Call Trends report
The User Call Trends report displays the number of inbound calls a user received and outbound
calls the user placed, with the average talk time for each category.
Reading this report
The following fields appear in this report:
•
Time interval. Displays as the x-axis of the report.
•
Calls. The number of calls. Displays as the y-axis of the report.
•
Inbound calls / Outbound calls. Displays as different-colored bars.
•
Average talk time Inbound/Outbound. In minutes. Displays as two lines.
Release 3.0
October 2012