User guide

14-2
Chapter 14: Using the ViewPoint Mobile App
Wave ViewPoint User Guide
• Add parties to a conference, just as easily as if you were sitting at your desk.
• Single-tap call recording, just like when you are in the office.
• Android only: The ViewPoint Mobile for Android widget is a real-time application that
runs on your Android device. Using the widget, you don’t need to run the full ViewPoint
Mobile App to see if you have missed any calls, voice messages, or Instant Messages,
update your personal status on the fly, or make yourself available (or not) for Instant
Messaging to other Wave users.
Carrier network features
The ViewPoint Mobile App is designed to be fully functional using a Wi-Fi or 3G or higher
connection to the Wave Server. These connections utilize the carrier network for their voice
transmission, and offer full enterprise functionality. The confidentiality of transmitted data is
ensured through the use of secure encrypted connections.
Important: Some carriers do not allow smartphones to have simultaneous voice and 3G data
sessions. Viewpoint Mobile users who are on these carrier networks will not have access to all
functionality while on a call unless they are connected to Wi-Fi.
The ViewPoint Mobile App is designed to help to preserve device battery life by pushing
incoming data to the device rather than forcing the device to seek and retrieve data. Push
notifications to your mobile device allow you to receive calls and be notified that you have a
new voice message, even when you are not in the Viewpoint Mobile App.
Supported devices
You can use the ViewPoint Mobile App on supported iOS and Android mobile devices:
• Apple iOS devices: iPhone 3GS, iPhone 4, iPhone 4S, iPad and iPod Touch.
• Android devices: Mobile phones and tablet devices running Android 2.3 and above.
Since a variety of Android mobile devices from many manufacturers are currently
available, see the ViewPoint Mobile for Android Release Notes for a list of devices that
have been tested successfully.
Both landscape and portrait modes are supported on iOS and Android devices.
Release 3.0
October 2012