User guide

14-3
Chapter 14: Using the ViewPoint Mobile App
Wave ViewPoint User Guide
Mobile phones vs. tablets
There are some differences in how mobile phones vs. tablets work with the ViewPoint Mobile
App:
• Mobile phones. Your Wave administrator will configure your mobile phone as a Wave
mobile extension, which allows the phone to be treated as a Wave station. (For more
information, see “Using mobile extensions for externally routed calls” in Chapter 11 in
the Wave Global Administrator Guide.)
You use the phone’s built-in voice capability to take and place calls.
• Tablets. You can use the Viewpoint Mobile App to manage personal status, check your
voicemail, send Instant Messages, see other users’ presence information and personal
status, and view your Call Log. Since these devices do not have voice capability, they
cannot be configured as Wave mobile extension, but you can take and place calls using a
separate phone in conjunction with the tablet.
Important: Although third-party SIP softphones are available for tablets, they are not
supported for use with the ViewPoint Mobile App because they can negatively affect
battery life.
Online vs. offline mode
You can work in online mode (communicating with the Wave Server) or offline mode if the
Wave Server is not accessible. Not all features are available when you are in offline mode.
While you launch the ViewPoint Mobile App, the following message sequence at the top of the
screen confirms that you are in online mode:
“Working in offline mode.”
“Connecting...”
“Connected.”
“Instant Messaging connected.”
iOS only: On an iOS mobile device, if you are not connected to the Wave Server, “Working in
offline mode” is displayed at the top of the screen.
Release 3.0
October 2012