User guide

About ViewPoint 2-5
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
Using ViewPoint remotely
If your office’s network is set up so you can log on remotely via a Virtual Private Network
(VPN) connection, you can use ViewPoint from another location as if you were on the network
at your office. Contact your network administrator to see if you have VPN support and how to
start VPN from your remote computer.
Important: ViewPoint will not run without a network connection to your Wave Server. Be sure
you have an active VPN connection to your office before launching ViewPoint.
Using ViewPoint with a remote phone
A remote phone is any phone that is external to the Wave system, for example a cell phone,
home phone, or legacy PBX phone. You can use a remote phone with or without ViewPoint.
You specify a remote phone number when you log on to ViewPoint. See “Using ViewPoint with
a different phone, Wave Server, or language” on page 2-10.
When you use a remote phone with ViewPoint, you can use ViewPoint to manage your voice
messages and greetings, place outbound calls, answer calls displayed in the Call Monitor, and
so forth. Also, depending on how your Wave system administrator configured your account, you
may be able to use ViewPoint to visually manage calls that are forwarded to your remote
number or routed to your remote number as a result of an action in your routing list.
For more information, see “Using a remote phone” on page 6-17.
Release 3.0
October 2012