User guide

About ViewPoint 2-6
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
Using the ViewPoint Softphone
The ViewPoint Softphone is software included with ViewPoint that appears as a new Dial Pad
tab at the bottom of the Call Monitor.,
You can use the controls on this tab to switch between your headset vs. PC microphone and
speakers, adjust call volume, and so forth. You use the number keys on this tab to send DTMF
tones while you are on a call, for example in response to prompts from an IVR application. (The
number keys are disabled unless you are on a call.)
Important: In this version, you cannot place a call using the number keys on the ViewPoint
Softphone Dial Pad tab. Use any of the standard ViewPoint methods to place a call, as described
in “Placing calls using the ViewPoint Softphone” on page 6-16.
If you have been configured to do so by your Wave administrator, you can use the ViewPoint
Softphone in either of the following ways:
• As your primary phone, if you do not have a physical phone. You can use the ViewPoint
Softphone as your primary phone from the local LAN or when you run ViewPoint while
logged in via VPN from a remote location.
• As your secondary phone, when you are away from your physical phone, for example
when you are on the road.
You specify the ViewPoint Softphone when you log on to ViewPoint. See “Using ViewPoint
with a different phone, Wave Server, or language” on page 2-10.
Release 3.0
October 2012