User guide

14-81
Chapter 14: Using the ViewPoint Mobile App
Wave ViewPoint User Guide
• Mobile Alert. Select one or more of these options determine whether you will receive
push notifications to your Android device for the following events:
•
New Calls.
•
New Voice Mail Messages.
•
IM Online / Receive Alerts.
Note: If you change Mobile Alert settings, you must reconnect to the Wave Server
for the changes to take effect.
Troubleshooting Viewpoint Mobile App issues (Android)
If you encounter a problem using the ViewPoint Mobile App, you can exit the App by pressing
the device’s Back button, or by choosing P
hone settings > Applications > Manage Applications
> Viewpoint > Force Stop
.
If the App fails completely, the notification “ViewPoint has crashed” is displayed in the status
bar. Click on that notification to automatically submit a crash log to Vertical. You will then be
prompted to include details on what led to the crash—this information will help Vertical resolve
the problem as quickly as possible.
Release 3.0
October 2012