User guide

Searching for recordings A-7
Appendix A: Using the Wave Archived Recording Browser
Wave ViewPoint User Guide
Field
Field on which the search criteria is based. For a
description of each field, see “Using the Call Log view” in
Chapter 22 in the Wave Global Administrator Guide.
Condition
Select any of the following conditions.
Equals, Does
not equal
Use to search based on the exact contents
of a field. For example, to search for
recordings of calls from Kevin
McDonough, add the criteria “From Equals
Kevin McDonough”.
Note that when you use
Equals and Does
not equal
, you cannot search based on
part of the field’s contents—the criteria
“From Equals Irene” would not return any
matches.
Equals is the only valid condition for some
fields (
Flagged for follow-up, Message
Heard
, Call Direction, Call Result, Left
Message
, and Recorded By.) For these
fields, select one of the values offered in
the drop-down list, for example, “Call
Result Equals Left Message”.
Greater than,
Less than
Use to search based on the numeric
contents of a field. For example, to search
for recordings of calls that were on hold for
more than 10 minutes, add the criteria
“Hold Time Greater than 10”.
Between
Use to search based on a range of values
for a field. For example, to search for
recordings of calls that lasted more than
10 but less than 20 minutes, add the
criteria “Call Duration Between 10 and 20”.
Search Criteria
(continued)
Tab Field Description
Release 3.0
October 2012