User guide

Acting on archived call recordings A-12
Appendix A: Using the Wave Archived Recording Browser
Wave ViewPoint User Guide
2. Click an archived file to select it. You can perform the following actions on a selected
file:
•
Play. Double-click any column except the first column to play the recording, or use
the audio controls at the bottom of the Browser.
•
Bookmark. To set a bookmark while listening to a recording, click and drag the
orange triangle under the progress indicator at the bottom of the Browser.
The next time that you play the recording, playback will start at the bookmark
location.
•
Open Call Log Details. Click on the toolbar to view details about the Call Log
entry associated with the mailbox recording.
Note: You can view Call Log details for all call recordings, and for voice messages
that were left by a caller via the Wave phone commands. Internal voice messages will
only have associated Call Log details if internal (station-to-station) call logging is
turned on via
Tools > System Settings > Call Log tab in User/Group Management
applet in the Wave Global Administrator Management Console. Voice messages sent
directly to a user’s voice mailbox by another user via ViewPoint do not have any
associated Call Log details.
•
Flag recording. Double-click the first column for a recording to flag the selected
recording for follow up. Double-click it again to remove the flag. (You can also use
the
Flag this recording for follow-up checkbox for the selected recording.)
Release 3.0
October 2012