User guide

Reporting a problem that involves a specific call C-2
Appendix C: Reporting Problems
Wave ViewPoint User Guide
Reporting a problem that involves a specific call
If you encountered a problem that involved a call, there are two ways to report it:
To report a problem via an active call in the Call Monitor
1. Select the problem call in the Call Monitor.
2. Choose
Actions > Report a Problem. The Problem Report Wizard opens with details
about the call already entered.
3. Complete the Problem Report Wizard screens.
To report a problem via a call record in the Call Log
1. In ViewPoint, go to the Call Log folder and select the call during which the problem
occurred.
2. Choose
Actions > Report a Problem. The Problem Report Wizard opens with details
about the call already entered.
3. Complete the Problem Report Wizard screens.
Note: The
Flag a Problem button in the Call Monitor toolbar lets you click once to flag a
problem call, for example, a call that is not displayed correctly in the Call Monitor, or a call in
ViewPoint that doesn’t match the call on your phone. Any time after flagging calls, you can run
the Problem Report Wizard once and gather the logs for all of the flagged calls. See “Flagging
a problem call to report later” on page 5-17.
Release 3.0
October 2012