User guide

Reporting a problem that does not involve a specific call C-3
Appendix C: Reporting Problems
Wave ViewPoint User Guide
Reporting a problem that does not involve a specific call
If your problem does not involve a specific call, run the Problem Report Wizard as follows:
1. Do one of the following:
• From ViewPoint, choose
Help > Report a Problem.
• Run the file
C:\Program Files\Common Files\Vertical\Wave\TVPRWizard.exe .
2. Answer the questions presented in each Wizard window.
3. Optionally, check
Send Problem Report Package via e-mail in the final window to e-mail
the problem report package to your Wave system administrator. It can be helpful to
include in your e-mail the time at which the problem occurred, as closely as you can
identify it.
Note: Because a problem report package can be large, after you send it to your Wave system
administrator, you should delete it from your system to regain disk space.
Release 3.0
October 2012