User guide

D-2
Appendix D: Troubleshooting ViewPoint Problems
Wave ViewPoint User Guide
Solution:
1. Start the General Settings applet.
2. On the System tab, click
Apply. (The Apply button will be enabled even though you have
not yet made any changes.)
3. Click
Done.
COM Exception when logging into ViewPoint.
Symptom: After a user clicks
OK in the ViewPoint Log On dialog, the following error occurs:
[03/12/2008 10:22:39.900 - 3][ViewPoint - Except]
System.Runtime.InteropServices.COMException (0x8007041D): Retrieving the COM
class factory for component with CLSID
{EFED4BC8-3AD3-4D22-8493-F4E91D0BA58A} failed due to the following error:
8007041d.
Solution:
1. From a command prompt, change directory (cd) to the following:
C:\Program Files\Common Files\Vertical\Wave
2. Run the following program:
tvwkssvc.exe /service
Release 3.0
October 2012