User guide

Wave ViewPoint User Guide
Symbols
, (comma, for pauses in page strings), 7-17
*50 (select Available personal status)
, 3-7
F11 (return your last call)
, 6-9
F12 (redial your last call)
, 6-9
Numbers
0 (transfer to Operator)
changing destination of transfer
, 12-7
from greeting
, 9-13
from routing list
, 9-6
while on hold with Pause and Repeat
, 9-17
A
about
ViewPoint Mobile App
, 14-1
Wave Mail
, 7-27
accessing Wave
, 1-2
account codes
entering for contacts
, 10-6
account codes, entering
during a call
, 5-17
using the dial bar
, 6-2
when placing a call
, 6-4
Act!
, 1-2
active greeting
, 7-25
active routing list
, 9-8
agents
personal statuses for
, 3-5
All tab
display options for
, 5-3
in Extensions list
, 4-3, 10-3
answering calls
Call Monitor folder
commands
answer
, 5-8
archive database, checking for missing audio files
,
A-13
Archived Recording Browser
about
, A-1
acting on recordings
, A-11
adding notes to recordings
, A-13
browsing search results
, A-11
changing number of entries per page
, A-11
checking archive for missing audio files
, A-13
deleting recordings
, A-13
exporting recordings
, A-13
flagging recordings for follow-up
, A-12
loading saved search
, A-9
logging on
, A-2
managing recordings
, A-10
opening Call Log details for recordings
, A-12
playing recordings
, A-12
purging recordings
, A-14
refreshing search results
, A-13
restoring recordings to Servers
, A-13
running
, A-2
saving current search
, A-9
searching for recordings
, A-3
sorting search results
, A-11
specifying search criteria
, A-5
archived recordings
managing individual recordings
, A-10
purging
, A-14
searching for
, A-3
archived voicemail
, 7-3
associating
from a Call Log entry
, 8-7
from an active call
, 5-15
from voicemail
, 7-8
audio controls, using
, 2-36
Index
Release 3.0
October 2012