User guide

Index-2
Wave ViewPoint User Guide
audio output, changing, 2-22
automatic logon
disabling
, 2-9
B
backup reports, 13-6
beep, with call waiting
, 12-6
blind transfers
, 5-11
bookmarks for voicemail
, 2-37
busy, handling calls when
, 9-17
C
call
joining
, 6-12
monitoring
, 6-12
callback number, using to identify contacts
, 10-13
Call Center Reporter
overview
, 13-1
requirements
, 13-2
using Excel toolbar
, 13-4
caller ID
including with pager notification
, 7-16
selecting name or number as contact
identification
, 10-14
used to identify contacts
, 10-9
calling back
a Call Log entry
, 8-7, 8-8, 9-11
voicemail
, 7-6
your last caller
, 6-9
Call Log folder
overview
, 8-1
adding notes to calls in
, 8-6
associating a call with a contact
, 8-7
filters for
, 8-2
opening a contact record from
, 8-8
reporting on
, 8-9
returning calls from
, 8-7, 8-8, 9-11
viewing additional call details
, 8-3
Call Log report
, 13-14
Call Monitor folder
overview
, 5-1
adding Phonebook pane to
, 2-26
commands
associate with contact
, 5-15
disconnect
, 5-16
park
, 5-15
play caller’s name
, 5-16
put on hold
, 5-10
record call
, 5-13
send incoming call to voicemail
, 5-9
take call
, 5-8
transfer
, 5-11
unpark
, 5-16
displaying on incoming calls
, 12-14
display options for All tab
, 5-3
double-clicking in
, 5-8
opening automatically
, 5-6
ownership of calls in
, 5-7
panes in
, 5-5
sharing
, 2-35, 5-19
tabs
overview
, 5-3
showing and hiding
, 4-3, 5-4, 10-4
call notification of voicemail
, 7-14
call ownership
, 5-7
call rules
overview
, 11-1
creating
, 11-4
examples of
, 11-3
how system resolves conflicts
, 11-11
organizing by priority
, 11-10
Call Rules window
, 11-3
calls
answering
, 5-8
associating with a contact
, 5-15
checking a phone number to dial
, 6-8
conferencing
, 6-9
using drag-and-drop
, 6-11
Release 3.0
October 2012