User guide

Index-3
Wave ViewPoint User Guide
disconnecting without hanging up, 5-16
e-mailing a message about
, 5-13
forwarding
as displayed in Extensions list
, 4-1
prompting for password
, 9-4
prompting to accept or decline
, 9-4
status bar button for
, 2-22
turning on or off
, 9-2
and voicemail
, 9-5
when logging on
, 2-14
handling differently when busy
, 9-17
handling individual ones differently
, 11-1
hold
, 5-10
incoming call indicators
, 5-18
notification of voicemail
, 7-14
parking
, 5-15
placing
overview
, 6-1
from Extensions list
, 4-4
from other contact manager applications
, 1-2
quickly from ViewPoint folders
, 6-6
to contacts
, 6-3
to extensions
, 6-4
to My Numbers
, 6-4
using the toolbar’s dial field
, 6-2
recording
, 5-13
screening with ViewPoint
, 5-8
sending incoming to voicemail
, 5-9
taking notes on
, 5-13
transferring
, 5-11
using drag-and-drop
, 5-11
unparking
, 5-16
Call Transfer report
, 13-16
call waiting
customizing
, 12-6
turning off
, 12-6
checking numbers
, 6-8
coaching a user
, 6-12
columns
moving and resizing
, 12-21
showing and hiding
, 12-20
sorting by
, 12-21
conference calls
creating
, 6-9
using drag-and-drop
, 6-11
configuring
ViewPoint Softphone
, 12-10
Wave Mail
, 7-31
Contact Center Reporter
using
, 8-9
Contact Manager Assistant
, 10-16
contacts
overview
, 10-1
account codes for
, 10-6
adding and deleting phone numbers for
identification
, 10-10
associating "Unknown" callers with
, 10-11
benefits of recognition
, 10-8
default phone number
, 10-7
deleting phone numbers used for identification
,
10-11
entering
, 10-5
entering phone numbers for
, 10-7
identifying by caller ID
, 10-9
importing and exporting
, 2-38, 10-17
in other contact manager applications
, 10-15
phone prompt language for
, 10-7
PINs for
, 10-14
placing calls to
, 6-3
private and public
, 10-2
recording voice titles for
, 10-8
searching for
, 10-2
synchronizing Wave and e-mail
, 7-30
Contacts folder
adding as a pane in Call Monitor
, 2-26
double-click behavior in
, 12-19
sharing
, 2-35
copying and pasting ViewPoint items
, 2-27
CSV files, importing and exporting
, 2-37
custom data, viewing
, 5-5
custom hours, for call rules
, 7-21, 11-8
Release 3.0
October 2012