User guide

Index-9
Wave ViewPoint User Guide
urgent voicemail, 7-8
user
coaching
, 6-12
User Call Trends report
, 13-23
using
instant messaging with Wave
, 4-4
remote phone
, 6-17
ViewPoint Softphone
, 6-14
V
ViewPoint
changing
language at logon
, 2-10
phone at logon
, 2-10
Wave Server at logon
, 2-10
columns in
, 12-20
customizing for Operators
, 12-17
exiting
, 2-18
layout
, 2-19
logging on
, 2-7
reporting problems with
, C-1, D-1
starting using with command line switches
, B-1
using drag-and-drop in
, 2-28
using without an associated phone
, 2-10
ViewPoint logon options
changing
, 2-10
ViewPoint Mobile App
about
, 14-1
Call Log
, 14-34, 14-71
Calls view
, 14-23, 14-60
Chat view
, 14-36, 14-73
Contacts list
, 14-20, 14-58
Dialpad
, 14-22
downloading and configuring
, 14-5, 14-42
Favorites list
, 14-13, 14-53
launching
, 14-8, 14-45
logging in
, 14-8, 14-45
Messages view
, 14-30, 14-69
navigating
, 14-11, 14-51
online vs. offline mode
, 14-3
options
setting
, 14-37, 14-76
supported devices
, 14-2
Users list
, 14-15, 14-55
ViewPoint Softphone
answering and handling calls
, 6-16
configuring
, 12-10
Dial Pad
, 6-15
placing calls
, 6-16
specifying at logon
, 2-10
using
, 6-14
visitor, logging on as
, 2-14
voice files
importing and exporting
, 2-37
recording and playing
, 2-36
voicemail
overview
, 7-1
adding notes to
, 7-9
associating with a contact
, 7-8
bookmarks
, 2-37
and call forwarding
, 9-5
calling back
, 7-6
deleting
, 2-27
disappearing from ViewPoint
, 7-3
e-mailing
, 7-7
folders
, 7-3
forwarding
, 7-5
heard
, 7-8
listening to
, 7-4
listening to while caller leaves
, 5-9
new, indications of
, 7-13
notification of
, 7-14
playback order of
, 12-15
playing a sound for
, 12-16
private
, 7-8
replying to
, 7-6
scheduling notifications
, 7-19
screening
, 5-9
sending
, 7-12
sending a call directly to
, 5-9
Release 3.0
October 2012