User guide

Working in ViewPoint folders 2-23
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
For an overview of each folder, see the following table.
Navigation
Pane
Folder Description
Messages
Hear and manage your voice messages. To call back a
message, right-click it and choose
Place Call.
Selecting the Messages folder gives you access to your
Inbox, Saved, and Deleted folders.
Call Monitor
Place calls and handle incoming calls (transfer calls, create
conference calls, monitor a voice message as it is being left,
record a call).
Selecting the Call Monitor folder also gives you access to
the Extensions folder, your Contacts folders, and (if you are
a member of one or more Contact Center queues) the
Queue Monitor.
Call Monitor \ Extensions
View all Wave extensions, their personal statuses, and who
is on the phone now.
Call Monitor \ Queue Monitor
Contact Center agents only. View and manage agents, and
view real-time queue statistics.
Contacts
Manage an online phone book of your own phone contacts.
Selecting the Contacts folder also gives you access to the
Public\Contacts folder (public contacts are available to all
Wave users).
Call Log
View a record of all your incoming or outgoing phone calls.
To return a call, right-click it and choose
Place Call.
Release 3.0
October 2012