User guide

Working in ViewPoint folders 2-28
Chapter 2: Using ViewPoint
Wave ViewPoint User Guide
Dragging and dropping items
You can drag and drop one item onto another item to perform actions such as making a call,
transferring a call, and adding a call to a conference. You can also move an item to a folder.
For example, if you drag an active call in your Call Monitor onto a user in the Extensions tab of
the Phonebook pane, the call transfers to that user. Conversely, you can drag a user from the
Phonebook pane to the Call Monitor to call that user.
The following table lists the drag-and-drop actions you can perform within Wave ViewPoint.
The From column shows the items you can click and drag. The To column shows the destination
items. The remaining columns show the actions that result when you drag and drop an item or
use the Shift and Ctrl keys in conjunction with dragging and dropping.
Note: Whenever you can drag an item to the Call Monitor to place a call, you can also drag it
to the Dial toolbar field.
DRAG AND DROP ITEMS
From To Drag SHIFT + Drag CTRL + Drag
Call Call No action Opens the
Conference
dialog
Conferences
the calls
together
Extension,
Contact, Call
Log, Voice
Message
Performs a
blind transfer
Opens the
Transfer
dialog
Performs a
consultation
transfer
Note: Alt + Drag of a call to an extension transfers
the call directly to that extension’s voicemail.
Call Log Call Conferences
the Call Log
party with the
call
Opens the
Conference
dialog
Empty Call
Monitor
Places a call to
the Call Log
party
Opens the
Place Call To
dialog
Release 3.0
October 2012