User guide

About personal statuses 3-3
Chapter 3: Using Personal Statuses
Wave ViewPoint User Guide
A personal status consists of the following:
•
A personal status icon and a name, such as Available. These appear next to your name in
the Extensions list, so that other Wave users can see at a glance whether you are in the
office and available or not. Likewise, by looking at the Extensions list you can see the
personal status of other users.
•
A collection of preferences that determines how your incoming calls are handled. Each
personal status consists of the following call handling preferences:
•
Where I Am. Identifies the phone to which your incoming calls will be sent when the
personal status is active. The default Where I Am location is your phone, or your
forwarding number if your calls are forwarded.
•
Taking calls. Specifies whether calls ring through to your phone or not when the
personal status is active.
•
Queue calls. For Contact Center agents only, specifies whether queue calls are sent
to your phone when the personal status is active. For more about using personal
statuses as a Contact Center agent, see Chapter 5 in the Wave Contact Center
Administrator Guide.
•
Routing List. Specifies the routing list that Wave uses to process calls when the
personal status is active.
•
Greeting. Specifies the recording that Wave plays to callers when they reach your
voicemail (or any other final action of your routing list) when the personal status is
active.
Depending on the personal status, you can modify some of these preferences. See
“Modifying a personal status” on page 3-8.
Release 3.0
October 2012