User guide

About personal statuses 3-4
Chapter 3: Using Personal Statuses
Wave ViewPoint User Guide
Available personal statuses
Five personal statuses are available to all users. Three additional personal statuses are available
only to Contact Center agents.
Personal statuses (for all users)
The following five personal statuses are available for all users.
Icon Status Description
Available Lets people know that you are available to take calls. All calls
ring through to you according to your current call forwarding,
routing list, and other settings.
If you are an agent in a Contact Center queue, you can use this
status to make yourself available for both queue and non-queue
calls. For additional Contact Center agent personal statuses,
see the next table.
Do Not
Disturb
Lets people know that you are not taking calls. No calls ring
your phone.
Calls are sent straight to the “unanswered” final
action of your routing list (usually your voicemail).
Note: You can create a call rule that overrides the Do Not
Disturb personal status by allowing calls from specific people to
ring your phone. See Chapter 11.
In a Meeting These three personal statuses let people know where you are
when you are away from your desk. Like Do Not Disturb, these
personal statuses send your calls directly to the “unanswered”
final action of your routing list (usually your voicemail) without
ringing your phone. You can change that default behavior with
these statuses.
Out of the
Office
On Vacation
Release 3.0
October 2012