User guide

About personal statuses 3-5
Chapter 3: Using Personal Statuses
Wave ViewPoint User Guide
Personal statuses (for Contact Center queue agents)
In addition to the personal statuses described above, the personal statuses shown in the
following table are available if you are an agent in one or more Contact Center queues. For
information about working as an agent in a Contact Center queue, see the Wave Contact Center
Administrator Guide.
Icon Status Description
Available
(Queue Only)
This status or the Available status makes you available to take
calls. When you select this status, the queue begins sending
calls to you.
With this status, only queue calls ring your phone.
Non-queue calls are sent directly to your voicemail. To have all
your calls ring your phone, make yourself available by
selecting the Available status (see the previous table).
You can also select this status by picking up the phone and
pressing *51.
Release 3.0
October 2012