User guide

Modifying a personal status 3-8
Chapter 3: Using Personal Statuses
Wave ViewPoint User Guide
Modifying a personal status
You can modify personal statuses to reflect your changing availability and location. For
example, if you are often away from your desk attending meetings, you can modify the In a
Meeting personal status to send your callers directly to voicemail.
Not all preferences are modifiable:
•
Where I Am. Cannot be modified for any personal status. The default Where I Am location
is your phone or your call forwarding number if your calls are being forwarded.
•
Taking Calls. Can be modified for In A Meeting, Out Of The Office, or On Vacation.
•
Greeting. Cannot be modified for any personal status. Your default greeting is always
used.
•
Routing List. Can be modified for all personal statuses.
If you are an agent in a Contact Center queue:
•
Queue calls. Cannot be modified for any personal status. Queue Calls is always set to Yes
for Available (Queue Only) and Available (Non-Queue), and to No for all other statuses.
To modify a personal status
1. In the Personal Statuses folder, double-click the personal status. The Personal Status
dialog box opens.
2. Specify how you want your calls handled while this personal status is selected using the
following drop-down lists. For most call handling preferences, you can select either a
specific item or Default. Selecting Default uses the item that is your current personal
status default, which is shown in parentheses. “Setting personal status defaults” on page
3-10 for more information.
Release 3.0
October 2012