User guide

Modifying a personal status 3-9
Chapter 3: Using Personal Statuses
Wave ViewPoint User Guide
• Where I am. Modifying this preference for a personal status is not supported in this
version. This preference identifies the phone to which your incoming calls will be
sent when this personal status is active. The default Where I Am location is your
phone, or your forwarding number if your calls are forwarded.
•
Taking calls. Specifies whether you want calls to ring through to your phone or not
when this personal status is active.
•
Yes (use my routing list). Incoming calls follow your active routing list, which
usually includes ringing your phone.
•
No (use only my final action). Incoming calls are sent directly to the final
action on your active routing list, which by default is your voicemail.
Note: You can modify this setting only for the personal statuses In a Meeting, Out
of the Office, and On Vacation.
•
Queue calls. Modifying this preference for a personal status is not supported in this
version. This preference is displayed only if you are an agent in a Contact Center
queue. Specifies whether queue calls are sent to your phone when this personal
status is active.
•
Yes. Marks you as available to take queue calls, and while this personal status
is active you can receive calls from all queues for which you are signed in.
•
No. Marks you as not available to take queue calls.
Note:
Queue calls is always set to Yes for Available (Queue Only) and Available
(Non-Queue), and to No for all other statuses.
•
Routing List. Select the routing list that your calls will follow when this personal
status is active. To create a new routing list, click , or press ALT+click to edit the
selected routing list. For more about routing lists, see “Using routing lists” on
page 9-5.
•
Greeting. Modifying this preference for a personal status is not supported in this
version. For more about greetings, see “Managing voicemail greetings” on
page 7-23.
3. Click
OK to save your changes.
Release 3.0
October 2012