User guide

Wave ViewPoint User Guide
Chapter 4
Using the Extensions List
CHAPTER CONTENTS
Viewing Wave extensions
You can see all Wave extensions, along with information about the current status of each
extension, in the Extensions list. You can use the Extensions list to quickly place calls to other
Wave extensions or to change another user’s personal status if you have permission to do so.
You can display the Extensions list in the Call Monitor for quick access, including
drag-and-drop calling. See “Adjusting the Phonebook Pane layout in the Call Monitor” on
page 2-26.
A glance at the Extensions list can tell you:
• A user’s extension number
• Whether a user is currently on a call
• A user’s current personal status
• Whether a user has call forwarding turned on, and the location to which the calls are
forwarded
• The extensions of your office’s auto attendants and Contact Center queues.
Viewing Wave extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Placing calls to an extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Using Wave IMpulse for instant messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Release 3.0
October 2012