User guide

Viewing Wave extensions 4-3
Chapter 4: Using the Extensions List
Wave ViewPoint User Guide
Extensions list tabs
The Extensions list can optionally contain tabs that display related groups of extensions. Tabs
are located at the bottom of the Extensions list. Click each tab to view its contents.
•
All tab. This tab displays all Wave extensions. Note that your Wave system may be
configured to not show this tab.
•
Group tabs. The Extensions list can optionally display a tab for each public ViewPoint
Group of which you are a member, and a tab for any personal ViewPoint Groups that you
created. Click a Group tab to see the extensions within that Group. See “Using ViewPoint
Groups” on page 10-17.
• Queue tabs. If you are an agent in a Contact Center queue, the Extensions list contains a
tab for each queue. Click the tab to see the agents who are members of that queue, as well
as all of the current calls for the queue. An asterisk (*) on the queue tab indicates that you
are signed out for that queue. For details about participating in a queue, see Chapter 5 in
the Wave Contact Center Administrator Guide.
Showing, hiding, and reordering Extensions list tabs
To show or hide individual tabs, as well as choose their order, do the following:
1. In the Extensions list, choose
View > Show Tabs. (You can also right-click anywhere in
the the Extensions list and then choose
Show Tabs.)
2. Select a tab name and click
Add or Remove to set up the Show these tabs in this order
list. Use the up and down arrow buttons to arrange the order of tabs in the list.
3. Click
OK. The specified tabs are displayed at the bottom of the Extensions list.
Extensions list columns
Some Extensions list columns are hidden by default. Press F1 for Help to see a complete list of
columns with explanations. To show or hide columns, see “Customizing columns” on
page 2-31.
Release 3.0
October 2012