User guide

Placing calls to an extension 4-4
Chapter 4: Using the Extensions List
Wave ViewPoint User Guide
Placing calls to an extension
To place a call to an extension, double-click the extension. If your phone is on hook, it rings to
connect you to the call being placed.
Using Wave IMpulse for instant messaging
Wave IMpulse supports simple, secure, user-to-user instant messaging in ViewPoint. With
instant messaging you can initiate a real-time typed conversation between yourself and another
user.
You can:
• Send and receive instant messages with other users.
• Send and receive instant messages with users in Wave organizations other than the one to
which you belong.
• Initiate an instant messaging conference.
Each of these features requires that you have the appropriate Wave permissions assigned by
your Wave administrator. Ask your Wave administrator if you are configured to use these
features. Also, before your instant message can be delivered to another user, that user must be
running ViewPoint and must also have the appropriate Wave permissions assigned.
Sending an instant message to another user
To send an instant message to another user, right-click the user in the Extensions view and then
click
Send Instant Message.
If that user is not currently online, the following message is displayed:
“Joe Wang seems to be offline. Message you send will be delivered when Joe Wang
comes online.”
Release 3.0
October 2012