User guide

Using the Call Monitor folder 5-2
Chapter 5: Receiving and Handling Calls in ViewPoint
Wave ViewPoint User Guide
The following graphic illustrates the ViewPoint Call Monitor.
In the Call Monitor folder you can:
• See who is calling you and take the call or send it to voicemail
• Click calls to transfer them, put them on hold, send them to voicemail, or perform other
actions
• Move among multiple calls on hold with a click of the mouse
• Record calls
• Conference calls (including creating or starting a conference)
Each row in the Call Monitor folder is an item that contains information about one call, or one
party in a call. Conference calls appear in a special Conference pane that shows the parties other
than yourself.
For an explanation of Call Monitor folder columns, press
F1 for online Help. For information
about changing the Call Monitor folder columns that are displayed, see “Customizing columns”
on page 12-20.
Release 3.0
October 2012