User guide

Using the Call Monitor folder 5-5
Chapter 5: Receiving and Handling Calls in ViewPoint
Wave ViewPoint User Guide
Call Monitor folder panes
The Call Monitor folder contains the following panes that you can hide or show:
•
Phonebook Pane. Shows the Extensions list and the Contacts folder and enables
drag-and-drop call handling. See “Adjusting the Phonebook Pane layout in the Call
Monitor” on page 2-26 and “Dragging and dropping items” on page 2-28.
•
Notes Pane. Enables you to type and add call notes. See “Adding notes to a call” on
page 5-13.
•
Parties pane. Shows the parties in a conference call other than yourself.
•
ViewPoint Softphone Dial Pad. Available if you are using the ViewPoint as your primary
or secondary phone. See “Using the ViewPoint Softphone” on page 2-6 for an overview
of the ViewPoint Softphone.
Call Monitor folder columns
The Call Monitor folder contains several columns that show detailed information about a call,
such as Trunk Name and Target Station. Some of the columns are hidden by default. For an
explanation of the columns, press
F1 in the Call Monitor folder for its online Help. For
instructions on hiding and showing columns, see “Customizing columns” on page 12-20.
Viewing a custom data column in the Call Monitor
If your Wave system is configured to display custom data (for example, a caller’s account
number) in the Call Monitor, the custom data appears in one or more columns. You can view the
available columns in the Show Columns dialog. You can hide and show custom data columns
the same way you can hide and show normal columns (see “Customizing columns” on
page 2-31.) Contact your Wave system administrator to see if any custom data columns are
available in your Call Monitor folder.
Release 3.0
October 2012