User guide

1-3
Contents
Wave ViewPoint User Guide
Setting personal status defaults - - - - - - - - - - - - - - - - - - - - - - 3-10
Changing the personal status of another user - - - - - - - - - - 3-11
Chapter 4 Using the Extensions List
Viewing Wave extensions - - - - - - - - - - - - - - - - - - - - - - - - - 4-1
Searching the Extensions list - - - - - - - - - - - - - - - - - - - - - - - - 4-2
Extensions list tabs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-3
Extensions list columns - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-3
Placing calls to an extension - - - - - - - - - - - - - - - - - - - - - - - 4-4
Using Wave IMpulse for instant messaging - - - - - - - - - - - - 4-4
Sending an instant message to another user - - - - - - - - - - - - - 4-4
Receiving an instant message from another user - - - - - - - - - - 4-6
Inviting users to an instant messaging conference - - - - - - - - - - 4-6
Chapter 5 Receiving and Handling Calls in ViewPoint
Using the Call Monitor folder - - - - - - - - - - - - - - - - - - - - - - - 5-1
Call Monitor folder tabs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3
Call Monitor folder panes - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-5
Call Monitor folder columns - - - - - - - - - - - - - - - - - - - - - - - - - - 5-5
Displaying the Call Monitor folder automatically - - - - - - - - - 5-6
Selecting and acting on a call in the Call Monitor - - - - - - - - 5-7
Call ownership - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-7
Double-clicking calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-8
Commands while a call is ringing - - - - - - - - - - - - - - - - - - - 5-8
Taking the call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-8
Sending the call to voicemail - - - - - - - - - - - - - - - - - - - - - - - - - 5-9
Commands while you’re on a call - - - - - - - - - - - - - - - - - - - 5-9
Putting a call on hold - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-10
Transferring a call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-11
Adding notes to a call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-13
Sending an email message about a call - - - - - - - - - - - - - - - - 5-13
Recording a call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-13
Associating a call with a contact - - - - - - - - - - - - - - - - - - - - - 5-15
Parking a call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-15
Unparking a call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-16
Release 3.0
October 2012