User guide

Commands while you’re on a call 5-11
Chapter 5: Receiving and Handling Calls in ViewPoint
Wave ViewPoint User Guide
Transferring a call
The Call Monitor folder allows you to easily transfer a call to any party, either another Wave
user or someone at an external phone number. You can look up users and contacts by name, and
you can see in advance if an extension is busy. You can also transfer a call to an auto attendant
or to a user’s voicemail.
Drag-and-drop transferring
With the Phonebook pane showing in the Call Monitor folder, you can drag a call from the Call
Monitor to an extension to transfer the call to that extension, or to a contact’s name to transfer
the call to the contact’s default number. For more information about drag-and-drop commands,
see “Dragging and dropping items” on page 2-28. To show the Phonebook pane, see “Adjusting
the Phonebook Pane layout in the Call Monitor” on page 2-26.
Blind, supervised, and direct-to-voicemail transfers
You can transfer a call in one of the following ways:
•
Blind transfer, sometimes called an unattended transfer. You transfer the call without first
speaking to the recipient. When the recipient answers the phone, the call is connected.
• Blind transfers occur automatically when transferring a ringing call, and when
transferring to voicemail or an auto attendant.
•
Supervised transfer, sometimes called an attended or consultation transfer. You speak to
the transfer recipient first, while the caller is placed on hold. You can then complete the
transfer, or conference the three of you together, or cancel the transfer and return to the
caller.
•
Direct to voicemail. You transfer the call directly to an extension’s voicemail.
To transfer a call
1. Select the call that you want to transfer.
2. Choose
Actions > Transfer. The Transfer To dialog opens.
3. Select the person or enter the number to which to you want to transfer the call. See
“Placing a call” on page 6-1 for instructions.
Note: You may be prohibited from transferring an external caller to an external number.
See your Wave system administrator for more information.
Release 3.0
October 2012