User guide

Commands while you’re on a call 5-12
Chapter 5: Receiving and Handling Calls in ViewPoint
Wave ViewPoint User Guide
4. In the Transfer field at the bottom of the dialog, click either Blind, Supervised, or to
Voicemail
. See the beginning of this section for more information about the different
types of transfers.
5. Click
OK. If you selected Blind or to Voicemail, the transfer is completed and the call
disappears from your Call Monitor.
Note: If you selected
Supervised, you are connected to the recipient’s extension, and the
caller is put on hold. The incomplete transfer displays as a linked three-party call in the
Call Monitor.
6. Speak to the recipient and announce the caller. A dialog opens and asks you if you want
to complete the transfer or cancel it.
7. Choose one of the following options:
•
Complete. The transfer is completed and the call disappears from your Call Monitor.
You can also complete the transfer by hanging up the phone.
•
Conference. The caller, the recipient, and you are all connected in a conference call.
•
Cancel. The transfer process ends and you are reconnected to the caller, so you can
transfer him or her to voicemail or another destination.
Transfer tips for operators
By using Groups and showing the Extensions tab of the Phonebook pane in the Call Monitor
folder, you can easily find and choose the recipient of a call that you want to transfer. Define
Groups to represent the departments of your office. When transferring a call you can then view
only the members of a Group, for example, the Marketing Group. You can see at a glance the
names of members of the Marketing department and who is available to take a call. See “Using
ViewPoint Groups” on page 10-17 and “Adjusting the Phonebook Pane layout in the Call
Monitor” on page 2-26.
Release 3.0
October 2012