User Manual

Vertu provides this Limited Warranty to you who have purchased the Vertu Product(s) included in the sales
package. Vertu warrants to you that, during the warranty period, Vertu, or a Vertu-authorised service company,
will, in a commercially reasonable time, remedy defects in materials, design and workmanship free of charge, by
repairing, or, should Vertu in its discretion deem it necessary, replacing the Product(s) in accordance with this
Limited Warranty (unless otherwise required by law).
Warranty period
The Warranty Period starts at the time of the original purchase of the Product(s) by the first end user. The sales
package may contain several different Products and parts, and different Products and parts are covered by different
Warranty Periods:
a) Twenty-four (24) months for the phone and the fixed battery inside it.
b) Twelve (12) months for the accessories (whether included in the phone sales package or sold separately),
including the Vertu Portable Power and the fixed battery inside it, excepting the consumable parts and accessories
listed in (c) and (d) below.
c) Six (6) months for the following consumable parts and accessories: removable batteries, chargers, cables and
covers.
d) Ninety (90) days for the media on which any software is provided, e.g. CD-ROM, memory card.
As far as your national laws permit, the Warranty Period will not be extended or renewed or otherwise affected due
to subsequent resale, Vertu-authorised repair, or replacement of the Product(s). However, any part(s) repaired or
Product(s) replaced during the Warranty Period will be warranted from any defect on the intervention for the
remainder of the original Warranty Period, or for twelve (12) months from the date of repair.
How to get warranty service
If you wish to make a claim under this Limited Warranty, please return the affected Product, or the affected part (if
it is not an entire Product), to a Vertu-authorised service company. You can contact a Vertu call centre (national or
premium rates may apply) for further details on how to make a claim. (Information about Vertu-authorised service
companies and call centres can be found in the sales package, or on local Vertu web pages, where available.)
Any claim under this Limited Warranty is subject to you notifying Vertu or a Vertu-authorised service company of
the alleged defect within a reasonable time of it having come to your attention, and in any event no later than the
expiry date of the Warranty Period. When making a claim under this Limited Warranty, you will be required to
provide: a) the affected Product (or the affected part); and b) the original proof of purchase, clearly indicating the
name and address of the seller, the date and place of purchase, the Product type, and the IMEI or other serial
number.
What is not covered?
1. Vertu does not provide a warranty for, or take any responsibility for, the functionality, content, or end-user support
of third-party applications provided with your Product(s). By using an application, you acknowledge that the
application is provided as is. Vertu does not make any representations, provide a warranty, or take any responsibility
for, the functionality, content, or end-user support of third-party applications provided with your Product(s).
2. This Limited Warranty does not cover: a) normal wear and tear (including, without limitation, wear and tear of
camera lenses, batteries or displays); b) defects caused by rough handling (including, without limitation, defects
caused by sharp items, by bending, compressing or dropping, etc.); c) defects or damage caused by misuse of
the Product(s), including use that is contrary to the instructions in this document, and in the user guide(s) for the
Product(s)); and/or d) other acts beyond the reasonable control of Vertu.
3. This Limited Warranty does not cover defects or alleged defects caused by the fact that the Product(s) was used
with, or connected to, any device, accessory, software and/or service not manufactured, or supplied by Vertu, or
was used other than for its intended purpose. Defects can be caused by viruses from your, or from a third party’s,
unauthorised access to services, other accounts, computer systems or networks. Such unauthorised access can
take place through hacking, password mining or through a variety of other means.
4. This Limited Warranty does not cover defects caused by the fact that any battery for which you are making a
claim has been short-circuited, or by the fact that the seals of the battery enclosure or the cells are broken or show
evidence of tampering, or by the fact that the battery has been used in equipment other than that for which it has
been specified.
Product and safety information 139
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