User's Manual

The second section is about the phone. Here you can read the online user guide, including FAQs and
information on how to care for the phone, or there is quick access to call or email Vertu Customer Service
for any additional support.
Once you have called Vertu Customer Service, and provided that Vertu has your consent, the Remote
Assist Service enables the Technical Support Team to access your VERTU Ti remotely. The service is
intended to assist you if you have problems setting up or using your phone. Please contact Vertu Customer
Service if you wish to use the service.
You can also see the status of your warranty and any Certainty repairs you might have. Some VERTU Ti
models include one complimentary outside-of-warranty Certainty repair which can be used during the first
12 months following purchase. You must register your phone to be eligible for the Certainty repair.
The final section of the Certainty app is about protecting your data. Here the application shows, in a
graphical representation, how much of the internal data storage you are using, and equally how much of
your Google Drive™ cloud data storage you are using. There is also a quick link to launch the Google Drive
cloud data application. Finally there is a link to our Recommended Apps section to support you with other
data protection issues, such as anti-virus and malware, remote lock/track and wipe, and various elements
of data backup.
Vertu Services
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