User's Manual

7. Trouble Shootings
Situation Corrective Measure
Can not connect the VST Gateway via
wireless Wi-Fi.
Place VST Gateway and home router as close as possible.
Due to network environment issues, the VST Gateway and Router may fail to
authenticate after being connected.
- Connect the VST Gateway to the router via LAN cable. (Wire registration)
- Check the WLAN security settings of the router.
- Press the Reset button on the VST Gateway once to reset and try again.
No available router found.
Make sure the router is working properly.
Make sure that the SSID and password of the router are set correctly.
Can not connect to boiler or water heater
or check status information.
The server connection LED lights up green when the VST Gateway and the boiler /
water heater are normally communicating with the server.
Check the connection of the RS-485 cable to the VST Gateway and make sure that the
settings are set correctly.
Ensure that the RS-485 cable and LAN cable are connected to the correct port.
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