Technical information

25
5. Guarantee and the liability for defects
VIADRUS a.s. provides the guarantee:
– For boilers 24 months after the boiler putting into operation, but maximum 30 months after the date it
was dispatched from the VIADRUS a.s.;
– For boiler drum 5 years after the date its dispatch from the VIADRUS a.s.
In case of possible complaint of boiler shell, the customer is obliged to sumit the packing label of the
boiler shell. It is placed on the cardboard, in which the shell has been dispatched.
The user is obliged to entrust the commissioning to the professional assembly firm and a fault
rectification to a contractual service accredited by the VIADRUS a. s., otherwise the guarantee for a
boiler proper function does not apply. “VIADRUS HERCULES U 24 boiler quality and completeness
certificate” serves after its filling as a “Guarantee certificate
A regular boiler maintenance must be done by its user.
Every notification of fault must be conveyed immediately after its detection, always in writing or via
the telephonic advice.
If the above instructions are not observed, the guarantee provided by the manufacturer will not be
recognized.
The manufacturer reserves the right to make modifications within the product innovations, that
needn´t be included in this manual.
The guarantee doesn´t apply to:
- the faults caused by a wrong assembly (see chapter 2.5) or wrong product operation (see chapter
3.1) and faults cause y wrong maintenance (see chapter 3.2);
- product damage arisen during the transport or other mechanical damage;
- faults cause by rought storage;
- faults and damage caused by failure to observe water quality in heating system see chap. no. 2.2
and 2.5 or by using the anti-freeze mixture;
- faults caused by the failure to observe the instructions stated in this manual;
- the faults caused by natural disasters or force majeure.