User's Manual Part 1

Chapter 3 Testing
Troubleshooting Problems with Your WiFi Advisor
WiFi Advisor Wireless LAN Analyzer User’s Guide
December 2014 22073751, Rev. 002 Page 41
Troubleshooting Problems with Your WiFi Advisor
Please refer to the following table if your WiFi Advisor does not seem to be
performing correctly. If you still cannot solve your problem, please contact JDSU
Technical Assistance on 1-855-ASK-JDSU (1-855-275-5378) or by email at:
[e-mail].
Problem Action
Cannot connect the mobile
app to the WFED-300AC
– Check that Bluetooth is ON (enabled) on your iPad.
– Make sure that the iPad and WFED-3000AC are
within reasonable Bluetooth range of each other
(ideally 0 to 20 feet)
– Look at the number of Bluetooth devices in the
area. Three to four devices is a practical limit,
depending on the types of devices and profiles
used. Some devices require more Bluetooth data,
so they are more demanding than other devices.
Data-intensive devices may reduce the total num-
ber of devices that can be active at the same time.
If a Bluetooth device becomes slow to connect or
does not perform reliably, reduce the total number
of connected devices.
The WFED-300AC is
unresponsive (locked-up)
– Press and hold the power button for 5 seconds.