User's Manual

Appendix C Customer Services
About our services
130 T-BERD/MTS 5800 Getting Started Manual
About our services
JDSU offers an unmatched and comprehensive portfolio of
standard support services, add-on services, and training
options to help customers successfully use purchased JDSU
products. Services that come standard with every product
sale include business hour technical assistance, in-warranty
repair, calibration services, upgrade services, and immediate
return authorizations. Add-on services designed to optimize
product capabilities and maximize efficiencies include field
engineering and deployment, technical training, 24x7 product
support, consulting, and custom software development. Refer
to the sections that follow for additional details.
Standard support services
Standard support services that accompany the sale of every
JDSU product include:
– Instrument repair and calibration services
– Business hour technical assistance
– Access to general warranty information on the JDSU Web
site
– Extensive product documentation and related technical
information, accessible on the JDSU Web site
Instrument
repair and
calibration
services
Our service centers provide repair and calibration services for
JDSU equipment. JDSU understands the impact of equip-
ment down time on operations and is staffed to ensure a quick
turnaround. Available services include the following:
Product Repair — All equipment returned for service is
tested to the same rigorous standards as newly manufactured
equipment. This ensures products meet all published specifi-
cations, including any applicable product updates.