System information

Support Resources

G-4 Vicon MX Hardware System Reference

Submitting Questions to VOS

If you cannot locate the information you need in VOS, you can submit

your own question in the Log a Case tab. VOS creates a new case,

which you can use to track the response to your query.

To submit a new question to VOS:

1. Log in to VOS, as described in Logging in to VOS on page G-2.

2. Click the Log a Case tab.

3. Complete all the required (*) fields, and any optional fields you

wish to, and click Submit.

4. A confirmation page with the unique Case Number, Subject, and

Date/Time Opened details for your new case is displayed.

A list of related answers currently in the VOS knowledge base is

displayed in the Suggested Answers section, from which you

can click a specific topic to view.

An VOS incident confirmation message with the details of the

noted is automatically sent to the email account registered with

Vicon Support.

Viewing Cased in VOS

You can view cases that have been raised for questions you submitted

to VOS in the View Cases tab.

To view cases in VOS:

1. Log in to VOS, as described in Logging in to VOS on page G-2.

2. Click the View Cases tab.

A list of the cases you have raised that have not yet been resolved

is displayed in the My Open Cases section.

3. In the My Open Cases section, click the desired button to review