User's Manual

18
• File Transfer Client
The File Transfer Client is used to copy files and licenses to and from your local computer to the VWG.
The licenses and certificates used at the moment in the VWG license never expire. The File Transfer Client
can be used for advanced servicing if required.
Notes about Beta Released Versions
Please be aware of the following potential issues regarding the Beta versions of the products during
installation and commissioning.
Installing VT7000 Series Wireless Zigbee Thermostats
Description / Symptom Problem Possible Cause Work Around
Receiving same
refreshed messages at 2
separate devices
Duplicated wireless
Zigbee addresses
Duplicated Zigbee
addresses created
during commissioning.
1) Assure that PAN ID and
Channel settings are secured
prior to network discovery.
2) Change PAN ID of all
thermostat and associated
gateway
3) Redo a wireless network
discovery
Station Crash during
group Edit/Delete
Corrupted file tables Group edit / deletion
attempted.
1) Reboot wireless gateway
2) Assure nodes are edited
uniquely and not as part of a
group.
VWG will not reboot and
is rendered un
recoverable.
Serial traffic disrupting
station boot
sequence.
Network traffic present
during VWG
boot/discovery
sequence.
1) Shut down gateway power
2) Remove RF antenna during
initial boot up to allow option
card and station sufficient time
to stabilize.
3) Re-connect antenna
VWG will not reboot and
is rendered un
recoverable.
SPI corrupted. Option card (V-RFC)
replaced while power
remained on or battery
back up installed.
1) Assure power is battery pack-
up is completely disconnected
and that there is no power to
gateway prior to servicing
VWG or making internal
adjustments.
VWG not discoverable
by configuration tool.
Network cable not
properly connected or
shorted between
VWG and Computer
Cross over cable not
used.
Ethernet switch not
used.
1) Assure cross over cable is
used when connecting from
VWG to PC.
Unable to logon to VWG
configuration tool.
Logon unsuccessful Incorrect user name
and password.
User name: admin
Password: <Blank>