Warranty Manual
• Warranty 1+10 years
Year 1: Victorinox Total Protection Program
During the first twelve (12) months of ownership, your product is covered by the
Victorinox Total Protection Program.
o This includes manufacturing defects, normal wear and tear, airline handling and transit
damage.
o This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate or
stained fabrics), incidental/ consequential damage (such as damage to or loss of
content of the bag, loss of use, loss of time), abrasion, solvents and accidents.
o Note that the electronic device/function integrated in your travel product is not covered
by this warranty.
The Total Protection Program covers the repair expenses, shipping costs to and from
the repair center or a replacement product (identical or equivalent value) if your product
is beyond repair. Warranty repairs must be carried out at an approved Victorinox service
center.
Years 2 to 11: Victorinox Quality Warranty Program
From the beginning of the second until the end of the eleventh year of ownership, your
product is covered by the Victorinox Quality Warranty Program.
o This includes manufacturing defects and normal wear and tear with the exceptions of
seams, stitching, fabric and zipper tape.
o This excludes abuse, cosmetic damage (scratches on leather or on polycarbonate or
stained fabrics), incidental/ consequential damage (such as a damage to or loss of
content of the bag, loss of use, loss of time), abrasion, solvents, accidents, airline
handling and transit damage.
o Note that the electronic device/function integrated in your travel product is not covered
by this warranty.
The Quality Warranty Program covers:
o the repair expenses or a replacement product (identical or equivalent value) if your
product is beyond repair,
o the shipping cost from the repair center.
You are required to either ship your product to us for repair, postage paid, or take it to a
Victorinox store or a Victorinox authorized retailer. If it turns out that the repair of your
bag is not covered by the warranty, your service center will contact you with an estimate
including repair fees and return shipping costs.
Warranty repairs must be carried out at an approved Victorinox service center.