Installation

2019-08-15 12:22 33/39 Color Control GX manual

Victron Energy - https://www.victronenergy.com/live/

5.4 Trouble shooting data logging

This chapter explains what to do when the GX Device cannot transmit data to the VRM Portal.

The communication required to send logs to the VRM Portal is:

Working DNS1.

Proper IP address2.

Working internet connection3.

Outbound http(s) connection to http://ccgxlogging.victronenergy.com on port 80 and 443. Note4.

that should never be an issue, unless on very specialized company networks.

Note that the CCGX does not support a proxy setup. For more details on the required networking, see

here.

Step 1: Update the GX Device to the latest available ﬁrmware

GX Device ﬁrmware update instructions

Step 2: Verify the network status

In the menu Settings → Ethernet or Settings → Wi-Fi, check the following:

State must be ‘Connected’1.

There must be an IP address, that does not start with 169.2.

There must be a gateway3.

There must be DNS servers4.

In case the IP address starts with 169, check whether your network has a DHCP server running. 99%

of all networks have a DHCP server running and it is enabled by default on all well-known ADSL, cable

and 3G routers. If there is no DHCP server running, then conﬁgure the ip address manually.

Ethernet

When using Ethernet and State shows 'Unplugged', verify that the Ethernet network cable is not

faulty: try another one. The two lights at the back of the CCGX, where the Ethernet RJ45 cable plugs