Installation

2019-08-15 12:22 35/39 Color Control GX manual

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restrictive ﬁrewall.

Error #153 Connection error: this could indicate a routing problem. For details, check the shown

error message:

Error #154 DNS Failure: Make sure that a valid DNS server is conﬁgured in the Ethernet or WiFi

menu. Typically this is assigned automatically by a DHCP server in a network.

Error #155 Routing error: VRM is unreachable. This error occurs if an ICMP error is received

indicating that no route exists to the VRM server. Make sure your DHCP server assigns a

working default route, or that the gateway is correctly conﬁgured for static conﬁgurations.

Error #159 Unknown error: this is a catch-all error for errors that cannot be directly categorised.

In such cases the Error message will provide information about the problem.

Check 'Last contact'. If this shows dashes, the GX device has not been able to contact the VRM Portal

since power up. If it shows a time, but still an error is shown, then the GX device has been able to

send data, but has since lost contact.

The 'Buﬀered items' indicates the number of logs that it has stored to send later. If this is larger than

0, it means that the CCGX can not connect to the VRM Portal. All data is sent using the First in First

out principle: the VRM Portal will only show the most up to date information after all old data has been

sent.