Cerbo GX Installation

1. State must be ‘Connected’
2. There must be an IP address, that does not start with 169.
3. There must be a gateway
4. There must be DNS servers
For a GX GSM, see the Troubleshooting guide in the GX GSM Menu.
In case the IP address starts with 169, check whether your network has a DHCP server running. 99% of all networks have a
DHCP server running and it is enabled by default on all well-known ADSL, cable and 3G routers. If there is no DHCP server
running, then configure the ip address manually.
Ethernet
When using Ethernet and State shows 'Unplugged', verify that the Ethernet network cable is not faulty: try another one. The two
lights at the back of the Cerbo GX, where the Ethernet RJ45 cable plugs in, should be lit or blinking. Two dead lights indicate a
connection problem.
WiFi
When using Wi-Fi and the menu shows 'No Wi-Fi adapter connected' check the USB connection to the Wi-Fi dongle. Try to
remove the dongle and insert it again.
When using Wi-Fi and the State shows 'Failure', it might be that the Wi-Fi password is incorrect. Press 'Forget network' and try to
connect again with the correct password.
Step 3. Verify VRM Portal Connectivity
Navigate to Settings → VRM online portal, and check the Connection error status:
If a Connection error is shown, the Cerbo GX is not able to contact the VRM database. The connection error will show an error
code that indicates the nature of the connectivity problem. Also, details of the error message are shown, to facilitate on site IT
experts to diagnose the problem.
Cerbo GX Manual
Page 49 VRM Portal