Manual

Table Of Contents
13. Reset to factory defaults procedure
A GX device factory reset is performed by inserting a USB stick or SD card with the specific reset file on it.
Factory reset requires Venus firmware version 2.12 or higher. It does not require any buttons or a screen to perform.
How to reset a GX device to factory default settings:
1. download the venus-data.tgz file
2. copy the venus-data.tgz file onto a blank, freshly formatted FAT32 usb-drive/sdcard (don't unpack or unzip that file, don't
rename it).
3. boot with the usb-drive/sdcard inserted and wait until the GX Device has fully started up.
4. remove the usb-drive/sdcard from the GX device
5. power cycle the device, or as an alternative and when available, use the Reboot function in the Settings -> General menu.
This will reset the settings on the GX device to their factory defaults.
There are several technical reasons to do this, such as:
if the device has been locked out by setting and then forgetting the Remote Console password on a model which doesn’t have
a screen.
customer has no issue but wants to have a clean start.
a GX device has been used in a testing environment, and the service technician wants to remove the residual memory of that
(such as discovered AC PV inverters)
GX device is performing strangely, and a reset to default may eliminate the possibility of a misconfigured setting.
data partition is full, this should only occur when someone has modified their device.
some unexpected bug, most likely only occurring in beta testing versions.
Previously saved Wifi access credentials will be reset - for devices without a physical interface and using wifi
to connect, consider how you will get access again to reconfigure.
You may also need to reset the VRM authorisation token after performing a factory reset. After the reset, open
the site in VRM - if a token reset is required, there will be a notification in VRM and you can follow the
instructions provided in there.
The factory reset does NOT modify the VRM site ID, or data that is stored on the VRM. If you wish to sell your
GX device to someone else, or install it into another system and want to clear the history, you can do this in
the VRM Portal by selecting the Site settings -> General -> Delete this installation.
Color Control GX Manual
Page 65 Reset to factory defaults procedure