Victron Limited Warranty Policy

LIMITED WARRANTY POLICY
Victron Energy warrants its products to be free from defects in workmanship and materials for a period
of:
Batteries: 2 year limited warranty
Li-ion batteries: 3 year limited warranty
All other products: 5 -year limited warranty.
(See end of document for products that fall under this 5-year limited warranty policy.)
As determined from the date of purchase by the end user, with a maximum of 66 months from the
Victron Energy invoice date.
During this period, Victron Energy will, at its option, repair or replace the defectuous product free of
charge. This warranty will be considered void if the unit has suffered any physical damage or alteration,
either internally or externally, and does not cover damages arising from improper use like:
• Reverse of battery polarity.
• Inadequate connection.
• Mechanical shock or deformation.
• Contact with liquid or oxydation by condensation.
• Use in inappropriate environment (dust, corrosive vapor, humidity, high temperature, biological
infestation...).
• Breakage or damage due to lightning.
• Connection terminals and screws destroyed or other damages, like overheat, due to insufficient
tightning.
• For any electronical breakage except due to lightning (reverse polarity, over-voltage due to external
cause), the state of the internal control diode and of the inputs/output X and Y capacitors determine the
warranty.
This warranty will not apply where the product has been misused, neglected, improperly installed, or
repaired by anyone else than Victron Energy or one of its authorized Qualified Service Partners. In order
to qualify for the warranty, the product must not be disassembled or modified.