Product Manual
9.6.3. VE.Smart communication issues
A VE.Smart Network is a wireless communication network between several Victron products using Bluetooth. In case of issues
with a VE.Smart Network refer to the Smart Network manual.
9.6.4. Bluetooth issues
Please note that it is highly unlikely that the Bluetooth interface is faulty. The problem is most likely caused by something else.
Use this chapter to quickly rule out some of the common causes of Bluetooth issues.
For a full troubleshooting guide see the VictronConnect manual.
• Check if the solar charger is equipped with Bluetooth
Only SmartSolar models have built-in Bluetooth, the BlueSolar models do not. If the model does not have built-in Bluetooth, a
VE.Direct Bluetooth Smart dongle or VE.Direct to USB interface can be used.
• Check if Bluetooth is enabled
It is possible to enable/disable Bluetooth in the product settings. To re-enable:
Connect to the SmartSolar solar charger via the VE.Direct port.
Navigate to the controller settings and then to "product info".
Re-enable Bluetooth.
• Check if the controller is powered-up
Bluetooth is active as soon as the solar charger is powered-up. This can be checked by looking at the LEDS:
If all LEDs are off, the unit is not powered up.
If any of the LEDs are on, blinking or pulsing with a few seconds interval, the unit is powered-up and Bluetooth should be
functional.
• Check that Bluetooth is in range
In open space the maximum Bluetooth distance is about 20 meters. In a build-up area, inside a house, a shed, a vehicle or a
boat this distance can be a lot less.
• The Windows VictronConnect App does not support Bluetooth
The Windows version of the VictronConnect App does not support Bluetooth. Use an Android, iOS or macOS device instead.
Or alternatively connect using a VE.Direct to USB interface.
• The controller is missing in the VictronConnect device list
Some steps to try to resolve this issue are:
Press the orange refresh button at the bottom of the VictronConnect device list and check if the solar charger is now listed.
Only one phone or tablet can be connected to the solar charger at any given time. Make sure no other devices are connected
and try again.
Try to connect to another Victron product, does this work? If that also does not work, there probably is an issue with the phone
or tablet.
Rule out any issues with the phone or the VictronConnect App by using another phone or tablet and try again.
If still unresolved, refer to the VictronConnect manual.
• PIN code lost
If you have lost the PIN code, you will need to reset the PIN code to its default PIN code. This is done in the VictronConnect
App:
Navigate to the device list of the VictronConnect App.
Enter the solar charger's unique PUK code as printed on its product information sticker.
Click on the option symbol next to the solar charger listing.
A new window will open which allows you to reset the PIN code back to its default: 000000.
• How to communicate without Bluetooth
In case Bluetooth is not functional, turned off or in case the unit is a non-Smart controller, VictronConnect can communicate via
the unit’s VE.Direct port. Or, if the unit is connected to a GX device, VictronConnect can communicate via VRM. For more
information see paragraph: ”The different ways to connect with VictronConnect”.
9.7. Settings or firmware issues
9.7.1. Incorrect settings
Incorrect settings can cause strange solar charger behaviour. Check if all settings are correct.
If in doubt, it could be an option to reset all settings to default using the VictronConnect App and then make all required settings.
Consider saving the existing settings before performing a reset.
In most cases the default setting can be used with only minor changes.
If help is required with making settings, please refer to the manual or contact your Victron supplier or distributor.
9.7.2. Firmware issues
To rule out a firmware bug, update the firmware.
MPPT solar charger manual
Page 52 Troubleshooting and Support