User Guide

32. VIDBOX®
Audio Problems
No Audio:
 Check your cable connections to make sure they are secure.
 Verify you are connecting your cables to the ports labeled ‘Output’ on your video/audio
player. *If there are no ‘Output’ ports available, try using a Headphone output by way of
a headphone-to-RCA (Composite) adapter cable.
 If using a Headphone output, adjust the volume for your audio player.
 Verify the audio output ports of your video player work by testing them with your
television.
 Verify the USB 2.0 VIDBOX capture device is plugged into your computer directly and
not through a USB hub.
 Check your video & audio device settings from the Record Settings control panel (see
Step Two of the Advanced Mode – Capture section).
Choppy audio:
 Verify your computer meets the programs minimum system requirements.
 Avoid the following actions while recording and burning:
- Locking the workstation.
- Running other applications in full screen mode.
- Running CPU intensive programs.
Audio Mode (specific)
Distorted audio:
 Lower the computer volume using volume buttons on keyboard or slider from system
tray.
(this will not affect the recording volume)
 Lower the audio player volume to avoid overdriving the computer sound card.
 Lower the recording volume using the Recording Volume slider.
Low audio:
 If recording from a turntable, connect it to an amplifier or stereo receiver first, then
connect the amplifier or receiver to the capture device.
 Adjust the recording volume level using the Recording Volume slider.