User manual

7. General Troubleshooting
PROBLEM POSSIBLE CAUSES/ RESOLVE
No picture, no sound.
Mains adapter not plugged in to mains socket or back of TV ? Is the standby light on?
Is the aerial connected ?
Is the TV switched on ? Is it in standby (red light) ?
Is the TV input source on an AV input ? - Select DTV or TV from the input source menu
If on an AV source check the HDMI/ SCART connection etc - is firmly in place on the
external device and in the socket on the TV .
Picture, but no sound.
Volume is set to minimum or mute.
Incorrect sound system setting on ATV search menu (should be I - country "ENGLAND")
Ensure that sound level has not been limited in the Hotel Mode option in ATV menu
No TV picture.
TV is switched to AV
Antenna has not been plugged into the TV
TV is not installed correctly - recheck connections/ install instructions
Picture has pale colours, is too dark or is blurred.
Set colour, brightness and contrast on ATV video menu
There is no colour on all channels.
Ensure colour is turned up on the ATV video menu screen
Antenna cable does not contact adequately
Antenna cable is damaged or broken
Aerial system is faulty
Bad picture on standard TV with interference.
Interference caused by outside source – other electronic equipment/ fluorescent lights
Microwave oven/ Hairdryer, or car/ motorcycle
Aerial system is faulty
TV situated in poor reception area
Try fine tuning individual channels
Before you call the service agent, please check the following points.
Please bear in mind that malfunctions can also be caused by external influences or equipment.
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Try fine tuning individual channels
Interference or blocky disappearing images on DTV channels.
Antenna cable does not contact adequately to TV ANT in socket
Antenna cable is damaged or broken
Aerial system is faulty
TV situated in poor reception area
Teletext missing or corrupted/ faulty.
TV station does not transmit teletext
Weak bradcasting signal
Receiving broadcast in a poor reception area
Aerial system is faulty
Remote control does not work.
Check that the remote is in TV mode and not Sky mode by pressing the blue TV button
TV is not switched on
The remote batteries are flat or inserted incorrectly - remove batteries and re insert
correctly.
Bright external light is falling on the TV remote sensor or remote control signals
Obstacles between the remote control and the TV remote sensor can affect data
transmission
Switch off the TV by disconnecting from the mains. Wait 10 seconds and try again.
TV does not respond to commands or images unstable.
Switch off the TV by disconnecting from the mains. Wait 10 seconds and try again.
DTV tuning - channels ordered incorrectly.
Go into DTV menu and perform factory reset - auto tune will start automatically once
reset is complete and order channels correctly on the second attempt.
DTV - some digital TV channels missing from the expected
available list.
Poor reception of signal caused by any of the following
Antenna cable does not contact adequately to ANT in on TV
Antenna cable is damaged or broken
Aerial system is faulty
TV situated in poor reception area - low signal level
HD images are displayed but the visual quality is not good.
Check that the HDMI/ VGA or Component input connecting the device is connected
properly and secure
Check that the particular connecting cable is not faulty (try another if possible)
Check that the device's output is set to HD and that HD is enabled.
Ensure the media is HD standard