Specifications

Warranty Information on Hardware
VideoLabs warrants this product against defects in materials and workmanship for a period
of one (1) year from the date of purchase. In addition, VideoLabs provides a five (5) year
warranty on the flexible gooseneck camera neck from the date of purchase only when the
registration card is filled out and mailed back. If VideoLabs receives notice of such defects
during the warranty period, VideoLabs will either, at its option, repair or replace products
that prove to be defective.
Obtaining Warranty Service
To obtain warranty service, products must be returned to a service facility designated by
VideoLabs. Customer shall prepay shipping charges for products returned to VideoLabs
for warranty service and VideoLabs shall pay for return of the products to customer.
How ever, the customer shall pay all shipping charges, duties and taxes for products
returned to VideoLabs from another country.
VideoLabs Customer Service
If the camera is still under warranty, VideoLabs will test, repair or replace the product
without charge. If the camera is out-of-warranty, VideoLabs will test, then repair the
product for the cost of parts and labor. Charges will be estimated and confirmed by the
customer prior to repair by a VideoLabs’ technician.
Repair time for all cameras is a maximum of 5 business days from receiving to outbound
shipping. VideoLabs will not accept responsibility for shipment after the camera has left our
premises.
VideoLabs Technical Support
VideoLabs’ technicians will determine and discuss with the customer the criteria for repair
cost and/or replacement. Contact VideoLabs’ Technical Support through one of these
sources: phone: [phone] (U.S. only) or 763-542-0061, e-mail: support
@videolabs.com or web site: www.videolabs.com
RMA (Return Merchandise Authorization) Number
Before returning a camera for repair or replacement, request an RMA number from
VideoLabs Technical Support.
Provide the technician with a return phone number or email and a shipping address.
Describe the product, the reason for repair or return, and the date of purchase.
Include your RMA number on all correspondence with VideoLabs. Write your RMA number
on the outside of the box when you return the camera.
Voided Warranty
This warranty does not apply if the VideoLabs serial number has been removed or if the
product has been disassembled or damaged through misuse, accident, modifications, or
unauthorized repair.
Shipping and Handling
Domestic Customers
VideoLabs will not pay for inbound shipping, transportation, or insurance charges, or accept
any responsibility for loss and/or damage from inbound transit.
VideoLabs will pay for outbound shipping, transportation, and insurance charges but will
not assume responsibility for loss and/or damage by the outbound freight carrier.
Page 7