CDM4300R/CDM4900R/CDM5500R Commercial Display User Guide IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.
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Compliance Information NOTE: This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit. Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules.
Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Substance Proposed Maximum Concentration Actual Concentration Lead (Pb) 0,1% < 0,1% Mercur
Safety Precautions FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND USING THE LCD COLOR MONITOR: • DO NOT REMOVE MONITOR BACK COVER. There are no user serviceable parts inside and opening or removing covers may expose you to dangerous shock hazards or other risks. Refer all servicing to qualified service personnel. • Do not spill any liquids into the cabinet or use your monitor near water.
CAUTION: Immediately unplug your monitor from the wall outlet and refer servicing to qualified service personnel under the following conditions: • When the power supply cord or plug is damaged. • If liquid has been spilled, or objects have fallen into the monitor. • If the monitor has been exposed to rain or water. • If the monitor has been dropped or the cabinet damaged. • If the monitor does not operate normally by following operating instructions.
Table Of Contents 1. Unpacking and Installation................... 1 1.1. Unpacking....................................... 1 1.2. Package Contents........................... 1 1.3. Installation Notes............................. 1 1.4. Installing and Removing Table Stands (optional)............................. 2 1.5. Mounting on a Wall.......................... 3 1.6. Mounting in Portrait Position........... 4 1.7. Using of Remote sensor and power indicator .......................................... 4 2.
Copyright Information Copyright © ViewSonic® Corporation, 2016. All rights reserved. ViewSonic©, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic Corporation. ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA). As an ENERGY STAR® partner, ViewSonic Corporation has determined that this product meetsthe ENERGY STAR® guidelines for energy efficiency.
1. Unpacking and Installation 1.1. Unpacking • • • • This product is packed in a carton, together with the standard accessories. Any other optional accessories will be packed separately. Due to the size and weight of this display it is recommended for two people to move it. After opening the carton, ensure that the contents are complete and in good condition. 1.2.
1.4. Installing and Removing Table Stands (optional) Step 1- Put on the table Lay a protective sheet on the table, whick was wrapped arround the display when it was packaged, beneach the screen surface so as not to scratch the screen face. Step 2- Fix the tube to the display (by using M6xL41 screws) Please refer to the following drawing to know the position of screws.
1.5. Mounting on a Wall To mount this display to a wall, you will have to obtain a standard wall-mounting kit. We recommend using a mounting interface that complies with UL1678 standard in North America. 400 Protective Sheet 400 Table 1. Lay a protective sheet on a table, which was wrapped around the display when it was packaged, beneath the screen surface so as not to scratch the screen face. 2. Ensure you have all accessories for mounting this display. 3.
1.6. Mounting in Portrait Position This display can be installed in portrait position. 1. Remove the table stand, if attached. 2. Rotate 90 degrees clockwise. 90 1.7. 90 Using of Remote sensor and power indicator 1. Push down the lens to have better remote control performance and easy to observe the light information of power status.. 2. Push up the lens before mounting the display for video wall application. 3. Pull/Push the lens until hearing the click sound.
2. Parts and Functions 2.1. Control Panel 1 3 MUTE INPUT 2 4 5 6 7 MENU 8 10 9 1 [ ] button Use this button to turn the display on or put the display to standby. 2 [MUTE] button Switch the audio mute ON/OFF. 3 [INPUT] button Press to select input source. 4 [ ] button Press to move the highlight bar right to selected item or increase the adjustment while OSD menu is on, or to increase the audio output level while OSD menu is off.
2.2. Input/Output Terminals 19 18 17 2 1 16 15 14 13 12 3 1 AC IN AC power input. 2 3 5 8 5 6 7 8 9 10 11 10 MAIN POWER SWITCH Main power on/off switch. AUDIO OUT (3.5mm) Audio signal output to connect your external AV device. 11 HDMI 1 IN / 4 HDMI 2 IN HDMI video/audio input. USB-B Service port. 12 IR IN / 6 IR OUT (3.5 mm) IR signal output/input for the loop-through function. USB PORT/USB power supply (5V2A) Connect your USB storage device. 13 LINE IN (3.
2.3. Remote Control NOTE: This button is functional for VGA input only. 9 2.3.1. General functions 1 10 [ ] MUTE button Press to turn the mute function on/off. 11 COLOR buttons Choose tasks or options.(for Media Input only). 12 [NUMERIC] buttons Enter text for network setting. 13 Format button Press to switch screen aspect ratio. 14 [EXIT] button Press to turn back to the previous OSD menu.
2.3.2. Inserting batteries in the remote control The remote control is powered by two 1.5V AAA batteries. To install or replace batteries: 1. Press and then slide the cover to open it. 2. Align the batteries according to the (+) and (–) indications inside the battery compartment. 3. Replace the cover. Caution: The incorrect use of batteries can result in leaks or bursting.
3. Connecting External Equipment 3.1. Connecting External Equipment (DVD/VCR/VCD) 3.1.1. Using HDMI video input DVD / VCR / VCD HDMI OUT [HDMI IN] 3.2. Connecting a PC 3.2.1.
3.2.2. Using DVI input PC DVI OUT [DVI IN] AUDIO OUT [VGA AUDIO IN] 3.2.3.
3.2.4. Using DisplayPort input PC [DisplayPort IN] DisplayPort OUT 3.3. Connecting Audio Equipment 3.3.1.
3.4. Connecting Multiple Displays in a Daisy-chain Configuration You can interconnect multiple displays to create a daisy-chain configuration for applications such as a video wall. 3.4.1. Display control connection Connect the [RS232C OUT] connector of DISPLAY 1 to the [RS232C IN] connector of DISPLAY 2. DISPLAY 1 DISPLAY 2 [RS-232C] PC [RS-232C IN] [RS-232C OUT] [RS-232C IN] 3.4.2. Digital video connection Connect the [DVI OUT] connector of DISPLAY 1 to the [DVI IN] connector of DISPLAY 2.
3.5. IR connection DISPLAY 1 External IR Receiver [IR IN] DISPLAY 2 [IR OUT] [IR IN] NOTE: This display’s remote control sensor will stop working if the [IR IN] is connected. 3.6.
4. Operation 4.3. NOTE: The control button described in this section is mainly on the remote control unless specified otherwise. 4.1. Media Player You can publish videos, photos, music and widget to play from Signage Manager Software. 4.3.1. Base settings in Display Watch the Connected Video Source See page 8 for external equipments connection. SOURCE button . 1. Press 2. Press or button to select a device, then press OK button. Ethernet: To turn Ethernet On or Off.
3. Select Orientation, Empty templates and Predesigned templates and press to next step. 6. And then you can export to player or USB • Export to Player (Display) 4. Press {Edit schedule} button to add schedule • Select player and press OK • It will show player status. • Export to USB 5.
4.4. Web Browser 2. Press “Option” then left side will pop up a list Import : Import url list file Export : Export url list file Delete all : Delete all url record on right side Back : left side list will be close. You can save the web link and easy to browse the web site. Browser page has one item: {Settings}. Press {Settings} then enter next page. A. Import Click Import, you can select URL file from Internal, USB storage or SD card. 1. Users can choose 1~7. Press any one will show a dialog.
4.5. B. Export PDF Reader You can play PDF file on your display from internal, USB or SD card. This page has three items: {Play}, {Compose} and {Settings}. • • • {Play} : select playlist to play. {Compose}: edit playlist. {Settings}: setting play properties. Click Export, you can select Internal, USB storage or SD card for export file to. 1. Select {Play} on this page, first you should choose one playlist to play between FILE 1 and FILE 7. The pencil icon means the playlist is non-empty.
A. If an empty playlist is chosen, the app will guide you to select the media source. All media files should be placed in /viewsonic/ of root directory. For example, • Select “Sort” in the slidebar, you can change the order of files one by one. pdfs in /root/viewsonic/pdf/ 3. Select {Settings} on this page, this page has two parts, {Repeat Mode} and {Effect Duration}. • • B. You could edit or delete a non-empty playlist, just choose the desired playlist which is with pencil icon. 4.6.
4.7. 3. Press Select App to show the APK list. Setting (Admin mode) Press Menu 1 9 9 8 on remote control to enter admin mode. 4. Select Enplug Display and press Save. 4.7.1. Wi-Fi Via Enable/Disable to control Wi-Fi On/Off. After Enable, the screen will list all available WiFi AP. Note: Ethernet will be disable automatically if WiFi turn on and connect to network. 4.7.2. Ethernet Enable: To turn Ethernet On. Disable: To turn Ethernet Off Enable Ethernet will show Connection Type and Mac Address. 1.
4.7.3. Signage Display There are 3 groups: General Settings / Server Settings / Source Settings. 4.7.5. Storage Show the storage space information. 1. General Settings - Signage Display Name: Set the PD name, default name is “PD” + Ethernet Mac Address. The name is up to 36 characters. - Boot Logo:Scalar OSD menu to control Android boot logo enable/disable. - Screenshot: Via Enable/Disable to control screenshot On/Off. After Enable, user can set screenshot timeslot and save path.
5. 4.7.8. Development Setting The options are for Android development. OSD Menu An overall view of the On-Screen Display (OSD) structure is shown below. You can use it as a reference for further adjusting your display. 4.7.9. About This page will show 1. System updates Will automatically search update.zip in USB or SD card. Will be shown in list for user selection if found Note: (1) Only support Android Full image. (2) File name should be update.zip (3) The file should be located in root of storage.
5.1. Settings Overscan Change the display area of the image. ON: Set to display area about 95% OFF: Set to display area about 100% 5.1.1.
NOTE: Zoom mode setting is by input. If input in multi-windows, the setting will apply for windows with the same input. And the INFO OSD will show the latest setting. 5.1.3. Audio menu Full This mode restores the correct proportions of pictures transmitted in 16:9 using the full screen display. Normal The picture is reproduced in 4:3 format and a black band is displayed on either side of the picture. Real This mode displays the image pixelby-pixel on screen without scaling the original image size.
5.1.4.
Boot on Source Choose to select source when boot up. Input: select input source when bootup. Playlist: select playlist index for Media player, Browser, PDF player. 0: no play list. Same as switch source from OSD.1~7: playlist number. 5.1.6. Config2 menu NOTE: • WoL is not supported when power save mode set as Mode 3 and Mode4. • System only turn of backlight when DC off in Mode 3 and Mode 4. • If user want to power on system in Mode 3 and Mode 4, user can use power on command of RS232 over LAN.
NOTE: This item is functional for VGA input only. The options are: • {1024x768 / 1280x768 / 1360x768 / 1366x768} • {1400x1050 / 1680x1050} • {1600x1200 / 1920x1200} • {Auto}: Determines the resolution automatically. The selected settings will become effective after turning off the power and turning it on again. Monitor information Shows information about your display, including model number, serial number, operating hours and software version. DP version DisplayPort support mode. The options are: • {DP 1.
Frame comp. - Yes Tiling H monitor 1 V monitor 1 Position 1 Frame comp. No Enable No Switch on delay Off Example: 2 x 2 screen matrix (4 displays) H monitors = 2 displays V monitors = 2 displays Frame comp. - No V MONITORS H MONITORS 1 2 3 4 Position • {Enable}: Choose to enable or disable the Tiling function. If enabled, the display will apply the settings in {H monitors}, {V monitors}, {Position}, and {Frame comp.}.
Date and time Adjust the current date and time for the display’s internal clock. Date and time Auto Sync No Year 2016 Month 1 Day 1 Hour 1 Minute 10 Daylight saving time Current data time 2016.01.01 07:15:25 Press [OK] to set clock 1. Press [OK] button to enter the submenu. 2. Press [▲] or [▼] button to toggle between {Year}, {Month}, {Day}, {Hour}, {Minute}, and {Daylight saving time}. 3.
Schedule Today 2015.01.07 □1 □2 On □3 __:__ □4 WED 1 Off 22:35:22 2 Input : ○MON ○TUE 3 4 □5 ○WED ○THU ○FRI □6 ○SAT ○SUN ○Every week Playlist 0 □7 5 Clear all 1 Power-on schedule: Press [▲] or [▼] button to set the hour and minute for the display to turn on. 2 Power-off schedule: Press [▲] or [▼] button to set the hour and minute for the display to turn off.
HDMI with One Wire CEC control. • {Off} - Disable CEC. • {On} - Enable CEC. Auto signal detection Choose to let the display detect and display available signal sources automatically. • {Off} - Once a signal is connected, it can only be selected manually. No signal, set the display to display the image automatically according to the search order of each option. Power Save Power save modes {Mode 1}: DC off -> Power off. LED: Red. Power Save -> Power off, LED: Red {Mode 2}: DC off -> Power off, LED: Red.
6. USB device compatibility Type File Type Codec Photo JPG, JPEG JFIF file format 1.
7. Input mode PC Resolution: Active Resolution Standard Resolution H Pixels VGA 640 WVGA 720 SVGA 800 XGA 1024 WXGA WXGA SXGA WXGA UXGA HD1080 1280 1280 1280 1360 1600 1920 Refresh Rate Pixel Rate Aspect Ratio Stand for Mode 60 Hz 72 Hz 75 Hz 25.175 MHz 31.5 MHz 31.5 MHz 4:3 Video Graphic Array 400 70 Hz 33.75 MHz 16:9 600 600 768 768 768 800 1024 768 1200 1080 60 Hz 75 Hz 60 Hz 75 Hz 60 Hz 60 Hz 60 Hz 60 Hz 60 Hz 60 Hz 40 MHz 49.5 MHz 65 MHz 78.75 MHz 79.5 MHz 79.
8. Cleaning and Troubleshooting 8.1. Cleaning When Using the Display • Do not bring your hands, face or objects close to the ventilation holes of the display. The top of the display is usually very hot due to the high temperature of exhaust air being released through the ventilation holes. Burns or personal injuries may occur if any body parts are brought too close. Placing any object near the top of the display could also result in heat related damage to the object as well as the display itself.
8.2. Troubleshooting Symptom Possible Cause Remedy No picture is displayed 1. The power cord is disconnected. 1. Plug in the power cord. 2. The main power switch on 2. Make sure the power switch is the back of the display is not switched on. switched on. 3. Connect a signal connection to 3. The selected input has no the display. connection. 4. The display is in standby mode.
9. Technical Specifications 9.1. CDM4300R Display: Item Screen Size (Active Area) Aspect Ratio Number of Pixels Pixel Pitch Displayable Colors Brightness Contrast Ratio (Typical) Viewing Angle In/Out Terminals: Item Speaker Output Internal Speakers Audio Output Audio Input RS232C Input/ Output LAN HDMI Input 3.5mm jack x 1 3.5 mm Stereo × 1 RCA Jack × 2 2.5mm jack x 2 Specifications 42.51” LCD (107.987 cm) 16:9 1920 (H) × 1080 (V) 0.4902 (H) × 0.4902 (V) [mm] 16.
Environmental Condition: Item Operational Temperature Storage Operational Storage Humidity Altitude Operational Storage Specifications 0 ~ 40°C (Landscape)/ 0 - 35°C (Portrait) -20 ~ 60°C 20~80% (without condensation) 10~90% (without condensation) “90-3.
9.2. CDM4900R Display: Item Screen Size (Active Area) Aspect Ratio Number of Pixels Pixel Pitch Displayable Colors Brightness Contrast Ratio (Typical) Viewing Angle In/Out Terminals: Item Speaker Output Internal Speakers Audio Output Audio Input RS232C Input/ Output LAN HDMI Input 3.5mm jack x 1 3.5 mm Stereo × 1 RCA Jack × 2 2.5mm jack x 2 Specifications 48.5” LCD (123.2 cm) 16:9 1920 (H) × 1080 (V) 0.55926 (H) × 0.55926 (V) [mm] 16.
Environmental Condition: Item Operational Temperature Storage Operational Storage Humidity Altitude Operational Storage Specifications 0 ~ 40°C (Landscape)/ 0 - 35°C (Portrait) -20 ~ 60°C 20~80% (without condensation) 10~90% (without condensation) “90-3.
9.3. CDM5500R Display: Item Screen Size (Active Area) Aspect Ratio Number of Pixels Pixel Pitch Displayable Colors Brightness Contrast Ratio (Typical) Viewing Angle In/Out Terminals: Item Speaker Output Internal Speakers Audio Output Audio Input RS232C Input/ Output LAN HDMI Input 3.5mm jack x 1 3.5 mm Stereo × 1 RCA Jack × 2 2.5mm jack x 2 Specifications 54.64” LCD (139.7 cm) 16:9 1920 (H) × 1080 (V) 0.630 (H) × 0.630 (V) [mm] 16.
Environmental Condition: Item Operational Temperature Storage Operational Storage Humidity Altitude Operational Storage Specifications 0 ~ 40°C (Landscape)/ 0 - 35°C (Portrait) -20 ~ 60°C 20~80% (without condensation) 10~90% (without condensation) “90-3.
10. RS232 Protocol 10.1. Introduction This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol. The protocol contains three sections command: • Set-Function • Get-Function • Remote control pass-through mode * In the document below, “PC” represents all the control units that can send or receive the RS232 protocol command. 10.2. Description 10.2.1.
10.3. Protocol 10.3.1. Set-Function Listing The PC can control the TV/DS for specific actions. The Set-Function command allows you to control the TV/ DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes. Set-Function description: Length: Total Byte of Message excluding “CR”. TV/DS ID Identification for each of TV/DS (01~98; default is 01) If we want to set all TV/DS settings, use the TV/DS ID “99”, and it will not have Reply command on this function.
Example2: Set Brightness as 176 for TV-02 and this command is NOT valid Send (Hex Format) Command Name Length ID Command Value1 Value2 Value3 CR Type 0x30 0x38 0x73 0x24 0x31 0x37 0x36 0x0D Hex 0x32 Reply (Hex Format) Name Length ID Hex 0x34 0x30 0x32 Command Type CR 0x2D 0x0D Set function table: Set Function Length ID Command Type Command Value Range Code (ASCII) Code (Hex) Comments (Three ASCII bytes) Power on/off (standby) 8 s ! 21 000: STBY 001: ON Controlled power status: ON o
Mute 8 s 6 36 000: OFF 001: ON (mute) Button Lock 8 s 8 38 000 : Unlock 001 : Lock Menu Lock 8 s > 3E 000 : Unlock 001 : Lock Key Pad 8 s A 41 000 : UP 001 : DOWN 002 : LEFT 003 : RIGHT 004 : ENTER 005 : INPUT 006 : MENU/EXIT Remote Control 8 s B 42 000: Disable Disable: RCU has no effect on Monotor. 001: Enable Enabled: RCU controls the Monitor. This is the power up default on the Monitor.
10.3.2. Get-Function Listing The PC can interrogate the TV/DS for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000 Get-Function description: Length: Total Byte of Message excluding “CR”. TV/DS ID Identification for each of TV/DS (01~98; default is 01).
Reply (Hex Format) Name Length ID Hex 0x38 0x30 0x35 Command Command Type 0x72 0x62 Value1 Value2 Value3 CR 0x30 0x36 0x37 0x0D Example2: Get Brightness from TV-05, but the Brightness command ID is error and it is NOT in the command table.
Get function table: Get Function Length ID Command Type Command Value Range Code (ASCII) Code (Hex) Comments (Three ASCII bytes) Get-Contrast 8 g a 61 000 ~ 100 Gets Contrast value Get-Brightness 8 g b 62 000 ~ 100 Gets Brightness value Get-Sharpness 8 g c 63 000 ~ 100 Gets Sharpness value Get-Color 8 g d 64 000 ~ 100 Gets Color value Get-Tint 8 g e 65 000 ~ 100 Gets Tint value Get-Volume 8 g f 66 000 ~ 100 Gets Volume value Get-Mute 8 g g 67 000: OFF
10.3.3. Remote Control Pass-through mode When the PC sets the TV/DS to Remote Control Pass through mode, the TV/DS will send a 7-byte packet (followed by “CR”) in response to RCU button activation. Note, that in this mode the RCU shall have no effect on the TV/DS function. For example: “Volume+” will not change the volume in the LCD but only sends “Volume+” code to PC over the RS232 port.
Key 1 2 3 4 5 6 7 8 9 0 RECALL (LAST) INFO (DISPLAY) ASPECT (ZOOM, SIZE) VOLUME UP (+) VOLUME DOWN (-) MUTE CHANNEL/PAGE UP (+)/ BRIGHTNESS+ CHANNEL/PAGE DOWN (-)/ BRIGHTNESSPOWER SOURCES (INPUTS) SLEEP MENU UP DOWN LEFT (-) RIGHT (+) OK (ENTER, SET) EXIT RED ■ (F1) GREEN ■ (F2) YELLOW ■ (F3) BLUE ■ (F4) Code (HEX) 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 10 11 12 13 14 15 16 17 18 19 1A 1B 1C 1D 1E 1F 20 21 22 23 24 25 26 27 28 29 2A 2B 2C 2D 2E 2F 49
NOTE: 1. This IR-pass-through code is different from the RCU key code. 2. Special control sequence for POWER key under IR-pass through mode. 2-1. When TV/DS is OFF and receives the IR POWER code: TV/DS will turn itself on, then forward the POWER code to the host via RS232. 2-2. When TV/DS is ON and receives the IR POWER code: TV/DS will forward the POWER code to the host via RS232, then turn off itself. 2-3. When SET-POWER LOCK is enabled, the TV/DS will not respond to POWER key pressing. 3.
11. Other Information Customer Support For technical support or product service, see the table below or contact your reseller. NOTE: You will need the product serial number. Country/Region Website T = Telephone C = CHAT ONLINE Email Australia New Zealand www.viewsonic.com.au AUS= 1800 880 818 NZ= 0800 008 822 service@au.viewsonic.com Canada www.viewsonic.com T= 1-866-463-4775 service.ca@viewsonic.com Europe www.viewsoniceurope.com www.viewsoniceurope.com/uk/support/call-desk/ Hong Kong www.
Limited Warranty ViewSonic® LCD Commercial Display What the warranty covers: ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.
Limitation of implied warranties: There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose. Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: 1.
Mexico Limited Warranty ViewSonic® LCD Commercial Display What the warranty covers: ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico: Name, address, of manufacturer and importers: México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 Hermosillo: Distribuciones y Servicios Computacionales SA de CV. Calle Juarez 284 local 2 Col. Bugambilias C.