CDE4302/CDE5502/ CDE4803 Commercial Display User Guide IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.
Thank you for choosing ViewSonic With over 25 years as a world leading provider of visual solutions, ViewSonic is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic product you have chosen will serve you well.
Compliance Information NOTE: This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit. FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
CE Conformity for European Countries The device complies with the EMC Directive 2004/108/EC and Low Voltage Directive 2006/95/EC. Following information is only for EU-member states: The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.
Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Substance Proposed Maximum Concentration Actual Concentration Lead (Pb) 0,1% < 0,1% Mercur
Safety Precautions FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND USING THE LCD COLOR MONITOR: • DO NOT REMOVE MONITOR BACK COVER. There are no user serviceable parts inside and opening or removing covers may expose you to dangerous shock hazards or other risks. Refer all servicing to qualified service personnel. • Do not spill any liquids into the cabinet or use your monitor near water.
CAUTION: Immediately unplug your monitor from the wall outlet and refer servicing to qualified service personnel under the following conditions: • When the power supply cord or plug is damaged. • If liquid has been spilled, or objects have fallen into the monitor. • If the monitor has been exposed to rain or water. • If the monitor has been dropped or the cabinet damaged. • If the monitor does not operate normally by following operating instructions.
Table Of Contents 1. Unpacking and Installation................... 1 1.1. Unpacking....................................... 1 1.2. Package Contents........................... 1 1.3. Installation Notes............................. 1 1.4. Mounting on a Wall.......................... 2 1.4.1. VESA Grid........................... 2 1.5. Using of Remote sensor and power indicator........................................... 3 5. Change your settings.......................... 13 5.1. Settings................
Copyright Information Copyright © ViewSonic Corporation, 2015. All rights reserved. ViewSonic© and the three birds logo are registered trademarks of ViewSonic Corporation. ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA). As an ENERGY STAR® partner, ViewSonic Corporation has determined that this product meetsthe ENERGY STAR® guidelines for energy efficiency.
1. Unpacking and Installation 1.1. Unpacking • • • • This product is packed in a carton, together with the standard accessories. Any other optional accessories will be packed separately. Due to the size and weight of this display it is recommended for two people to move it. After opening the carton, ensure that the contents are complete and in good condition. 1.2.
1.4. Mounting on a Wall To mount this display to a wall, you will have to obtain a standard wall-mounting kit. We recommend using a mounting interface that complies with UL1678 standard in North America. Protective Sheet VESA Grid Table 1. Lay a protective sheet on a table, which was wrapped around the display when it was packaged, beneath the screen surface so as not to scratch the screen face. 2. Ensure you have all accessories for mounting this display (wall mount, ceiling mount, table stand, etc).
Ventilation Requirements for enclosure locating To allow heat to disperse, leave space between surrounding objects as shown in the diagram below. 100 mm 100 mm 100 mm 100 mm 1.5. Using of Remote sensor and power indicator 1. Push left the lens to have better remote control performance and easy to observe the light information of power status. 2. Push right the lens before mounting the display for video wall application. 3. Pull/Push the lens until hearing the click sound.
2. Parts and Functions 2.1. Control Panel MUTE INPUT 1 1 2 3 4 5 6 2 3 MENU 4 5 6 7 8 [ ] button Use this button to turn the display on or put the display to standby. [MUTE] button Switch the audio mute ON/OFF. [INPUT] button Choose the input source. • Used as [OK] button in the On-Screen-Display menu. [ ] button Move the highlight bar up / Increase the adjustment while OSD menu is on, or increase the audio output level while OSD menu is off.
2.2. Input/Output Terminals 12 3 4 7 6 5 8 HDMI 1 11 HDMI 2 10 9 1 MAIN POWER SWITCH Switch the main power on/off. 7 IR OUT IR signal output for the pass through function. 2 AC IN AC power input from the wall outlet. 8 3 RS232C IN RS232C input. SPDIF OUT Digital audio signal output to connect your external AV device. 9 VGA IN (D-Sub) VGA video input 10 HDMI 4 5 6 USB PORT Connect your USB storage device. 1 IN / 11 HDMI 2 IN HDMI video / audio input.
2.3. Remote Control 9 2.3.1. General functions 10 [ Press to move the selection down in OSD menu. ] MUTE button Press to turn the mute function on/off. 11 COLOR buttons (CDE Not Support) Select tasks or options. 12 [NUMERIC] buttons (CDE Not Support) Enter text for network setting. 13 Format button Press to switch screen aspect ratio. • For PC signal: NORMAL, CUSTOM, and REAL. • For Video signal: FULL, NORMAL, DYNAMIC, CUSTOM, and REAL.
2.3.2. Inserting the batteries in the remote control The remote control is powered by two 1.5V AAA batteries. To install or replace batteries: 1. Press and then slide the cover to open it. 2. Align the batteries according to the (+) and (–) indications inside the battery compartment. 3. Replace the cover. Caution: The incorrect use of batteries can result in leaks or bursting.
3. Connecting External Equipment 3.1. Connecting External Equipment (DVD/VCR/VCD) HDMI 3.1.1. Using HDMI video input HDMI DVD / VCR / VCD HDMI Out [HDMI IN] AC IN 3.2. Connecting a PC 3.2.1. Using VGA input HDMI VGA Out D-Sub 15 pin Audio Out HDMI PC VGA IN [VGA AUDIO IN] AC IN 3.2.2.
3.3. Control Connection 3.3.1. Display control connection Connect the [RS232C OUT] connector of PC to the [RS232C IN] connector of DISPLAY. PC [RS-232C] [RS-232C IN] 3.4.
4. Operation NOTE: The control button described in this section is mainly on the remote control unless specified otherwise. 4.1. Change Picture Format You can change the picture format to suit the video source. Each video source has its available picture formats. The available picture formats depend on the video source: 1. Press [ ] FORMAT button. 2. Press [ ] or [ ] button to choose a picture format, then press [OK] button. • {FULL}: Enlarge the picture to fill the screen.
4.3.2. Playing movie files 4.3. Play options 1. Select Movie 4.3.1. Playing music files 1. Select Music in the USB root menu. 2. Select a video, then press [OK] button. in the USB root menu. 2. Select one music track, then press [OK] button. • To play video in a folder, select one video file, then select [OK]. • To skip to the next or previous video, press [ ] or [ ] button. • To pause the video, press [ ] button. Press [ ] button again to resume playback.
4.3.3. Playing photo files 1. Select Photo in the USB root menu. 2. Select a photo thumbnail, then press [OK] button. Start a slideshow If there are multiple photos in a folder, select a photo, then select [OK]. • To skip to the previous or next photo, press [ ] or [ ] button, and then press [OK] button. • To stop the slideshow, press [ ] button.
5. Change your settings 5.1. Settings Using the remote control: 5.1.1. Picture 1. Press [ ] MENU button to display the OSD menu. 2. Press [ ] [ ] [ ] or [ ] button to select its menu item or to adjust its value. Press [OK] button to confirm. 3. Press [ ] EXIT button to go back to the previous menu layer. 4. Press [ ] MENU button to exit the OSD menu. Picture Mode Select a predefined picture setting. Brightness Adjust screen brightness. Contrast Adjust video contrast.
5.1.2. Sound 5.1.4. Setup Sound mode Access predefined sound settings. Language Select language used for OSD menus. Equalizer Adjust the curve of 5 bands equalizer. PC settings Use this function to optimize the display of VGA input image. NOTE: This item is functional for VGA input only. Balance Adjust to emphasize left or right audio output balance. Remote lock Choose to enable or disable the button function of the remote control.
6. USB device compatibility USB Video Formats File Extensions Container SPEC Bit Rate Profile mpg, mpeg MPG, MPEG MPEG1, 2 Video codec 1080P@ 30fps 20Mbit/sec Main Profile ts, trp, tp MPEG2 -TS H.264 1080P@ 30fps H264: Main Profile and 20Mbit/sec High Profile@Level 4.0 MPEG2: MP@HL vob MPEG2 -PS MPEG2 1080P@ 30fps 20Mbit/sec MPEG2: MP@HL MPEG4 H264: Main Profile and High Profile@Level 4.0 XviD 1.00, XviD 1.01, mp4 MP4 1080P@ 30fps XviD 1.02, XviD 1.03, XviD 1.10-beta1/2, H.
7. Input Mode VGA Resolution: Standard Resolution VGA WVGA SVGA XGA WXGA WXGA SXGA SXGA WXGA WXGA UXGA HD1080 Active Resolution Refresh Rate Pixel Rate Aspect Ratio Stand for Mode H Pixels V Lines 60 Hz 25.175 MHz 640 480 72 Hz 31.5 MHz 4:3 Video Graphic Array 75 Hz 31.5 MHz Wide Video Graphic 720 400 70 Hz 33.75 MHz 16:9 Array 600 60 Hz 40 MHz 800 4:3 Super VGA 600 75 Hz 49.5 MHz 768 60 Hz 65 MHz Extended Graphic 1024 4:3 Array 768 75 Hz 78.75 MHz 1280 768 60 Hz 79.5 MHz 5:3 Wide XGA 1280 800 60 Hz 79.
8. Panel Defect Policy 8.1. MURA Dark spots or patches may occasionally appear on some liquid crystal display (LCD) panels.This is known within the industr y as Mura, which is a Japanese term for “unevenness.” It is used to describe an irregular pattern or area in which uneven screen uniformity appears under certain conditions. Mura is a result of the deterioration of the liquid crystal alignment layer and is most commonly caused by long-term operation under high ambient temperatures.
9. Cleaning and Troubleshooting 9.1. Cleaning Caution When Using the Display • Do not bring your hands, face or objects close to the ventilation holes of the display. The top of the display is usually very hot due to the high temperature of exhaust air being released through the ventilation holes. Burns or personal injuries may occur if any body parts are brought too close.
9.2. Troubleshooting Symptom Possible Cause Remedy No picture is displayed 1. The power cord is disconnected. 1. Plug in the power cord. 2. The main power switch on 2. Make sure the power switch is the back of the display is not switched on. switched on. 3. Connect a signal connection to 3. The selected input has no the display. connection. 4. The display is in standby mode.
10. Technical Specifications 10.1. CDE4302 Display: Item Specifications Screen Size (Active Area) 940.9 (H) x 529.25 (V) Aspect Ratio 16:9 Number of pixels 1920 (H) x 1080 (V) Pixel pitch 0.49(H) x 0.49(V) Displayable colors 16.7M Brightness (typical) 350 cd/m2 Contrast ratio (typical) 3000:1 Viewing angle 178 degrees In/Out Terminals: Item Specifications Speaker Output Internal Speakers 10W (L) + 10W (R) [RMS]/16Ω 1 Way 1 Speaker System 82 dB/W/M/160 Hz ~ 13 KHz Audio Output 3.
General: Item Specifications Power Supply AC 100 ~ 240V, 50 ~ 60Hz Power Consumption (Max) 125 W Power Consumption (typ.) 105 W Power Consumption (Standby & Off) <0.5W (RS232 in active) Dimensions (With Stand) [W x H x D] 968.2 (W) x 599.1 (H) x 329.6 (D) Dimensions (Without Stand) [W x H x D] 968.2 (W) x 559.4 (H) x 59.9 (D@Rear Cover)/ 60.9 (D@Wall Mount) Weight (With Stand) 10.57 Kg Weight (Without Stand) 8.7 Kg Gross Weight (Without Stand) 12.
10.2. CDE5502 Display: Item Specifications Screen Size (Active Area) 1209.6 (H) x 680.4 (V) Aspect Ratio 16:9 Number of pixels 1920 (H) x 1080 (V) Pixel pitch 0.63 (H) x 0.63 (V) Displayable colors 16.7M Brightness (typical) 350 cd/m2 Contrast ratio (typical) 1200:1 Viewing angle 178 degrees In/Out Terminals: Item Specifications Speaker Output Internal Speakers 10W (L) + 10W (R) [RMS]/16Ω 1 Way 1 Speaker System 82 dB/W/M/160 Hz ~ 13 KHz Audio Output 3.5mm phone jack x 1 0.
General: Item Specifications Power Supply AC 100 ~ 240V, 50 ~ 60Hz Power Consumption (Max) 160 W Power Consumption (typ.) 140 W Power Consumption (Standby & Off) <0.5W (RS232 in active) Dimensions (With Stand) [W x H x D] 1238.6 (W) x 751.7 (H) x 329.6 (D) Dimensions (Without Stand) [W x H x D] 1238.6 (W) x 711.1 (H) x 59.9 (Rear Cover)/61.7 (Wall Mount) Weight (With Stand) 17.87 Kg Weight (Without Stand) 16.0 Kg Gross Weight (Without Stand) 23.
10.3. CDE4803 Display: Item Specifications Screen Size (Active Area) 1054.08(H) x 592.92(V) Aspect Ratio 16:9 Number of pixels 1920 (H) x 1080 (V) Pixel pitch 0.549 (H) x 0.549 (V) Displayable colors 1073.7M colors Brightness (typical) 350 cd/m2 Contrast ratio (typical) 4000:1 Viewing angle 178 degrees In/Out Terminals: Item Specifications Speaker Output Internal Speakers 10W (L) + 10W (R) [RMS]/16Ω 1 Way 1 Speaker System 82 dB/W/M/160 Hz ~ 13 KHz Audio Output 3.
General: Item Specifications Power Supply AC 100 ~ 240V, 50 ~ 60Hz Power Consumption (Max) 140 W Power Consumption (typ.) 115 W Power Consumption (Standby & Off) <0.5W (RS232 in active) Dimensions (With Stand) [W x H x D] 1081.8 (W) x 663.1 (H) x 329.6 (D) Dimensions (Without Stand) [W x H x D] 1081.8 (W) x 623.4 (H) x 59.9 (Rear Cover)/61.1 (Wall Mount) Weight (With Stand) 13.39 Kg Weight (Without Stand) 11.52 Kg Gross Weight (Without Stand) 16.
11. RS232 Protocol 11.1. Introduction This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol. The protocol contains three sections command: • Set-Function • Get-Function • Remote control pass-through mode ※ In the document below, “PC” represents all the control units that can send or receive the RS232 protocol command. 11.2. Description 11.2.1.
11.3. Protocol 11.3.1. Set-Function Listing The PC can control the TV/DS for specific actions. The Set-Function command allows you to control the TV/ DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes. Set-Function description: Length: Total Byte of Message excluding “CR”. TV/DS ID Identification for each of TV/DS (01~98; default is 01) ID “99” means to apply the set command for all connected displays.
Example2: Set Brightness as 176 for TV-02 and this command is NOT valid Send (Hex Format) Command Name Length ID Command Value1 Value2 Value3 CR Type 0x30 0x38 0x73 0x24 0x31 0x37 0x36 0x0D Hex 0x32 Reply (Hex Format) Name Length ID Hex 0x34 0x30 0x32 Command Type CR 0x2D 0x0D Set function table: Set Function Length ID Command Type Command Value Range Code (ASCII) Code (Hex) Comments (Three ASCII bytes) Power on/off (standby) 8 s ! 21 000: STBY 001: ON Controlled power status: ON o
Volume 8 s 5 35 000 ~ 100 900 : Volume down (-1) 901 : Volume up (+1) Mute 8 s 6 36 000: OFF 001: ON (mute) Button Lock 8 s 8 38 000 : Unlock 001 : Lock Menu Lock 8 s > 3E 000 : Unlock 001 : Lock Key Pad 8 s A 41 000 : UP 001 : DOWN 002 : LEFT 003 : RIGHT 004 : ENTER 005 : INPUT 006 : MENU/EXIT Remote Control 8 s B 42 000: Disable Disable: RCU has no effect on Monotor. 001: Enable Enabled: RCU controls the Monitor. This is the power up default on the Monitor.
NOTE: 1. Behavior at lock modes Lock Mode Behavior Button Lock 1. Lock all buttons on the front panel and RCU, except for “Power” 2. All the SET functions should be workable via RS32, even the ones with according hot key in RCU like Mute,…etc. MENU Lock 1. Lock “MENU’ key of front panel and RCU 2. The Factory and Hospitality modes should not be blocked for the model using MENU-combined key to enter these two modes. Alternative approach will be indicated separately if any limitation by model.
Hex code (in hex) = Original data (in dec) + 20 Date & Code Code Time (ASCII) (Hex) Date & Code Code Time (ASCII) (Hex) Date & Code Code Time (ASCII) (Hex) Date & Code Code Time (ASCII) (Hex) 0 space 20 16 6 36 32 R 52 48 h 68 1 ! 21 17 7 37 33 S 53 49 i 69 2 “ 22 18 8 38 34 T 54 50 p 70 3 # 23 19 9 39 35 U 55 51 q 71 4 $ 24 20 @ 40 36 V 56 52 r 72 5 % 25 21 A 41 37 W 57 53 s 73 6 & 26 22 B 42 38 X 58 54 t 74 7 ’ 27 2
Get-Function description: Length: Total Byte of Message excluding “CR”. TV/DS ID Identification for each of TV/DS (01~98; default is 01). Command Type Identify command type, “g” (0x67h) : Get Command “r” (0x72h) : Valid command Reply “-“ (0x2Dh) : Invalid command Reply Command: Function command code: One byte ASCII code. Value[1~3]: Three bytes ASCII that defines the value.
Example2: Get Brightness from TV-05, but the Brightness command ID is error and it is NOT in the command table.
NOTE: 1. Power on/off log data is replied as 6 sequential strings in following order. 2.
Hex code (in hex) = Original data (in dec) + 20 Date & Code Code Time (ASCII) (Hex) Date & Code Code Time (ASCII) (Hex) Date & Code Code Time (ASCII) (Hex) Date & Code Code Time (ASCII) (Hex) 0 space 20 16 6 36 32 R 52 48 h 68 1 ! 21 17 7 37 33 S 53 49 i 69 2 “ 22 18 8 38 34 T 54 50 p 70 3 # 23 19 9 39 35 U 55 51 q 71 4 $ 24 20 @ 40 36 V 56 52 r 72 5 % 25 21 A 41 37 W 57 53 s 73 6 & 26 22 B 42 38 X 58 54 t 74 7 ’ 27 2
4. Get Date & Time example Assumed the current date/time of display#01 as below Date: 2015-1/31 Time: 16:27:59 Send: 0x 38 30 31 67 32 30 30 30 0D (Get Date) Reply: #1 0x 38 30 31 72 32 30 40 35 0D (Year “20” “15”) #2 0x 38 30 31 72 32 31 21 51 0D (Month “1”, Day ”31”) Send: 0x 38 30 31 67 33 30 30 30 0D (Get Time) Reply: #1 0x 38 30 31 72 33 30 36 47 0D (Hour “16”, Min “27”) #2 0x 38 30 31 72 33 31 30 79 0D (“0”, Sec “59”) 11.3.3.
Key 1 2 3 4 5 6 7 8 9 0 RECALL (LAST) INFO (DISPLAY) ASPECT (ZOOM, SIZE) VOLUME UP (+) VOLUME DOWN (-) MUTE CHANNEL/PAGE UP (+)/ BRIGHTNESS+ CHANNEL/PAGE DOWN (-)/ BRIGHTNESSPOWER SOURCES (INPUTS) SLEEP MENU UP DOWN LEFT (-) RIGHT (+) OK (ENTER, SET) EXIT RED ■ (F1) GREEN ■ (F2) YELLOW ■ (F3) BLUE ■ (F4) Code (HEX) 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 10 11 12 13 14 15 16 17 18 19 1A 1B 1C 1D 1E 1F 20 21 22 23 24 25 26 27 28 29 2A 2B 2C 2D 2E 2F 37
NOTE: 1. This IR-pass-through code is different from the RCU key code. 2. Special control sequence for POWER key under IR-pass through mode. 2-1. When TV/DS is OFF and receives the IR POWER code: TV/DS will turn itself on, then forward the POWER code to the host via RS232. 2-2. When TV/DS is ON and receives the IR POWER code: TV/DS will forward the POWER code to the host via RS232, then turn off itself. 2-3.
12. Other Information Customer Support For technical support or product service, see the table below or contact your reseller. NOTE: You will need the product serial number. Country/Region Website T = Telephone C = CHAT ONLINE Email Australia New Zealand www.viewsonic.com.au AUS= 1800 880 818 NZ= 0800 008 822 service@au.viewsonic.com Canada www.viewsonic.com T (Toll-Free)= 1-866-463-4775 T (Toll)= 1-424-233-2533 service.ca@viewsonic.com Europe www.viewsoniceurope.com www.viewsoniceurope.
Limited Warranty ViewSonic® LCD Commercial Display What the warranty covers: ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.
Limitation of implied warranties: There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose. Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: 1.
Mexico Limited Warranty ViewSonic® LCD Commercial Display What the warranty covers: ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico: Name, address, of manufacturer and importers: México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 Hermosillo: Distribuciones y Servicios Computacionales SA de CV. Calle Juarez 284 local 2 Col. Bugambilias C.
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